Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Farzana El-Syed

London,Greater London

Summary

A diligent Youth Worker, compassionate with integrity, determined to use acquired or developing skills to upscale good practice and to work towards improving the well-being of people suffering mental ill health. Able to assist youth in navigating various situations by developing coping skills and taking advantage of safety nets. Eager to help young people reach full potential through positive and effective support.


Offering trauma informed care, safeguarding and safe spaces for our Youth. Skilled in providing 1:1 support, and fostering secure and confidential environments, well informed AMBIT techniques/approaches. With sharp analytical skills in challenging behaviour, comes with the ability to create comfortable and safe spaces for young people to find refuge in. Efficient in delivering tailored solutions and have the ability to work under pressure. Passionate about inspiring our team, building epistemic trust, and promoting open communication - 'No man is an Island'.

Overview

15
15
years of professional experience
16
16
years of post-secondary education

Work history

Communication and Youth Engagement Officer

The Winch
City of London, England
08.2021 - 02.2025
  • Youth engagement officer role includes arranging activities and sessions for young people, mentoring and supporting young people with career opportunities and mental well-being, detached and outreach youth work
  • Delivering peer mentoring training to young people
  • Recruiting and interviewing young people for career opportunities at the Winch
  • Promoting sessions and programmes
  • Communications role includes creating informative flyers/leaflets for community support and handling/creating social media posts and updates
  • Leading and facilitating programmes and weekly sessions; planning and supervising young people through young people led projects.
  • Building rapport with young people in group sessions or 1:1 sessions.
  • Sign-posting/referring young people to external services

Sales Assistant

Monsoon Accessorize Kings Cross
London, Greater London
Aug 2016 - Sept 2016
  • Tidying shop floors and organising by themes and colour coding, re-arranging stock to match seasonal themes and new items, achieving the KPI (key performance indicator), using teamwork in re-stocking items, advising customers about their queries and helping customers obtain the product or item they were looking for, managing payments and returns at tills, managing faulty items, cashier managing duties, assisting changing rooms collecting left-over items/re-stock items, approaching customers in a kind, welcoming and helpful manner

Sales Advisor

Dorothy Perkins West one (Arcadia Group – Temporary Contract)
, Greater London
Feb 2015 - Apr 2015
  • Attain KPI (key performance indicator) goals, tidying shop floors and organising by theme colours, codes and sections, using teamwork in re-stocking items, recommend and advise customers about their queries and helping customers obtain their needs, approaching customers in a friendly and helpful manner, till management, managing payments and refunds/returns, managing faulty items, cashier managing duties, managing stock room/assisting changing rooms collecting left-over items/re-stock items

Reception/Admin

Job Centre Plus
Kentish Town, Greater London
June 2014 - Jul 2014
  • Printing and scanning documents, booking appointments with advisors for clients and directing clients to appointed destinations, supporting clients with online application forms and guiding them through paperwork, organising letters to be posted to client's addresses

Youth/Playworker

Covent Garden Dragon Hall Trust
09.2011 - 04.2013
  • Leading after-school homework clubs, organising activities, organising trips, assist play groups, resolve conflict within the youth centre and advise youth

Admin/Receptionist

BWA (Bengali Worker's Association) Surma Centre
London, Greater London
June 2010 - Jul 2010
  • Receiving telephone calls, responding to enquiries via email, organising appointments, mail, and documentation

Education

BA (Hons) - Art and Design Extended Degree (with Foundation Year)

London Metropolitan University
01.2015 - Current

Diploma of Higher Education - Art And Design

WKC (Westminster Kingsway College) Kings Cross Centre
LONDON
09.2013 - 06.2014

NVQ Level 2 - Childcare Level 2

WKC Regents Park Centre
LONDON
June 2014 - Oct 2014

GCSEs -

SCCS (South Camden Community School)
09.2007 - 07.2012

A-Levels - Travel And Tourism

RHS (Regent High School)
Sept 2012 - Jan 2013

Skills

  • Empathetic
  • Ability to inspire
  • Trustworthy/reliability
  • Safeguarding
  • Communication skills
  • AMBIT (Adaptive Metallization Based Integrative Treatment)
  • Problem solving
  • Mentoring and providing 1:1 support
  • Organisational skills
  • Communicating/listening skills
  • Adaptability
  • Prompt decision making/problem solving
  • Understanding difficult circumstances
  • Evaluating and reporting
  • Open-mindedness
  • Identifying behavioural styles/concerns
  • Ability to work under pressure
  • Team building
  • Organising sessions
  • Providing security and safe spaces/confidentiality
  • Reflective thinking
  • Networking/people skills
  • Trauma-informed care
  • Resilience building approaches
  • Mental Health First Aid certification
  • Progress reporting

Accomplishments

    Youth Mental Health First Aid (MHFA) England Certification

    Attendance start date: 11th September 2024

    Attendance end date: 12th September 2024

    Award date: 12th September 2024 (Valid for 3 years)

    NCFE CACHE Level 3 Certificate in Understanding Mental Health

    Award date: 14th August 2024

Affiliations

  • Swimming, Language Learning, Photography, Art, Psychology, Fashion, Nature, Animals, Interior design, writing poetry, quotes, journaling and Science.

Timeline

Communication and Youth Engagement Officer

The Winch
08.2021 - 02.2025

Sales Assistant

Monsoon Accessorize Kings Cross
Aug 2016 - Sept 2016

Sales Advisor

Dorothy Perkins West one (Arcadia Group – Temporary Contract)
Feb 2015 - Apr 2015

BA (Hons) - Art and Design Extended Degree (with Foundation Year)

London Metropolitan University
01.2015 - Current

NVQ Level 2 - Childcare Level 2

WKC Regents Park Centre
June 2014 - Oct 2014

Reception/Admin

Job Centre Plus
June 2014 - Jul 2014

Diploma of Higher Education - Art And Design

WKC (Westminster Kingsway College) Kings Cross Centre
09.2013 - 06.2014

A-Levels - Travel And Tourism

RHS (Regent High School)
Sept 2012 - Jan 2013

Youth/Playworker

Covent Garden Dragon Hall Trust
09.2011 - 04.2013

Admin/Receptionist

BWA (Bengali Worker's Association) Surma Centre
June 2010 - Jul 2010

GCSEs -

SCCS (South Camden Community School)
09.2007 - 07.2012

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Farzana El-Syed