Farya Ahmed
London
Summary
An experienced Customer Service Advisor with a strong background in customer-facing roles, including reception and front desk support. A Business Management graduate with a blend of academic knowledge and hands-on expertise in managing customer inquiries, resolving issues, and supporting daily operations. Known for delivering excellent customer service, skilled in problem-solving, communication, and maintaining customer satisfaction. Capable of managing multiple tasks in fast-paced environments while contributing to organizational goals and enhancing the overall customer experience.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work History
Sport and Wellness Receptionist
Chigwell School
London, Essex
12.2023 - Current
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Giving tours around to view the facility.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Answered 30+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Provided valuable support during busy periods, contributing to successful operations under high pressure.
- Upheld confidentiality with sensitive information handling procedures.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
Cinema host
ODEON Cinemas
London
03.2022 - Current
- Maintained cleanliness in cinema areas by regular sweeping and tidying.
- Provided excellent customer service for enhanced cinematic experience.
- Promoted film showings with engaging sales tactics.
- Managed ticket sales to ensure smooth entry of patrons.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Ensured smooth transactions with the use of up-to-date POS systems.
- Provided information for product inquiries, leading to increased sales.
- Provided ongoing training and support for new colleagues, maximising team effectiveness.
Education
Certificate of Higher Education - Business Management
Queen Mary University of London
London 09.2020 - 07.2023
A-Levels - Health and Social Care
Woodbridge High school
London 09.2016 - 07.2019
GCSEs -
Woodbridge High School
Woodford Green 09.2012 - 09.2016
Skills
- Customer service
- Telephone etiquette
- Problem-solving
- Communication
- Health and safety compliance
- Team building
- Microsoft Office proficiency
- Cash handling
- Audio-visual technology use
- Public speaking
- KPI management
- Conflict resolution
- Customer-centric attitude
Timeline
Sport and Wellness Receptionist
Chigwell School
12.2023 - Current
Cinema host
ODEON Cinemas
03.2022 - Current
Certificate of Higher Education - Business Management
Queen Mary University of London
09.2020 - 07.2023
A-Levels - Health and Social Care
Woodbridge High school
09.2016 - 07.2019
GCSEs -
Woodbridge High School
09.2012 - 09.2016
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