Throughout my professional roles, I have gained the skills of becoming a communicator with an approachable demeanour, skilled in crisis communications management and building effective service user rapport.
I have demonstrated my leadership skills and confidence through multi-agency liaison and event coordination, ensuring punctuality to timeframes and deadlines. I have been praised by other professionals for my concise, accurate, and analytical report writing, with a focus on positive reinforcement and building on service user strengths.
As I have ascended my career path, I have found myself to be a critical thinker; positively binding this with self-reflection to enhance detail in my presentation as an individual and also my work.
I have had a period of time being out of work, between 2020 and 2023 to be a full-time mum to my daughters; however I did utilise my spare time to express my creative skills and expand on my digital skills by setting up a small online business creating personalised goods. My creative skills also flow into my hobby of being a Henna artist which I further pursued in 2011; as a result I have gained a strong customer base throughout Stoke-on-Trent and surrounding areas with compliments towards my punctuality and quality of work.
Throughout my high school years, I was a firm standing member of the Able and Talented group of students for my year group and was presented with regular opportunities to attend enterprise workshops alongside other students from schools in Stoke-on-Trent.
In college I was nominated and winner of the Moorlands Prize for Business Studies in 2011; this was in recognition for my dedication towards learning and excelling in my targets.
Whilst working within the YMCA Families team we were awarded the team of the year award in 2019 in recognition for our multi-service delivery. We were also winning service provider for National Association of Child Contact accredited setting within Stoke-on-Trent due to our positive reputation and success rate; including the quality of my reports.
Whilst working at Zee Boutique, I was the first recruited Social Media Manager and Tiktok Live presenter which set a benchmark for increasing online sales for the Business.