Faroze Shafiq

· Providing exceptional, high-quality customer service and professional communication with clients as the first point of contact, ensuring a positive and efficient experience.

· Adapted to a dynamic environment, managing multiple tasks simultaneously while maintaining high professionalism standards.

· Handling client inquiries and concerns via phone, email, and in-person interactions, utilising effective communication to ensure customer satisfaction.

· Balanced work responsibilities with full-time university studies, developing strong time-management and multitasking abilities.

• Identified £10,000+ in cost recovery through data collection and analysis.
• Utilised SAP to place emergency transport cross charges to suppliers, adjust stock levels, update days of stock data, verify material controller inputs, and assess delivery forecasts.
• Developed and maintained KPI dashboards for key supply chain functions, including test plans, emergency transports, MRP AMPEL responses, and days of supply, presenting them weekly to the entire department.
• Visited and liaised with off-site warehouses, conducting quality checks and leading projects to investigate late deliveries and quality issues, ensuring stock accuracy and supplier accountability.
• Managed supplier relationships by using data-led accountability measures, improving the service's accuracy and reducing the workload of respective material controllers.

• Utilised artificial intelligence technology to analyse recruitment, retention, and employee engagement trends, supporting HR strategic initiatives.
• Streamlined data collection processes in collaboration with HR teams, improving the efficiency and accuracy of personnel records.
• Partnered with executives and technical teams to deliver data-driven projects effectively and present project results.