Farouk Bellal
Romford,BDG
Summary
Dynamic Shop Manager with a proven track record at NN Management Ltd, excelling in team leadership and inventory management. Achieved significant sales growth through strategic planning and exceptional customer service. Renowned for conflict resolution and maintaining high-quality standards, ensuring operational excellence and a positive team environment. Resourceful, known for high productivity and efficient task completion. Possess specialised skills in inventory management, staff training, and customer service that ensure operational excellence. Excel in leadership, problem-solving, and communication, leveraging these soft skills to drive team performance and enhance customer satisfaction.
Overview
22
22
years of professional experience
Work History
Shop Manager
NN Management ltd
Aylesbury, Buckinghamshire
04.2006 - Current
- Advanced from entry-level position to managerial role at NN Management Ltd.
Executed money and stock management, including stocktaking and quality checks.
Facilitated staff training and managed staff rota for optimal scheduling.
Communicated effectively with owners and team members to enhance operations.
Delivered exceptional customer service, resolving conflicts efficiently.
Monitored hygiene standards to maintain high food safety ratings.
Prepared daily, weekly, and monthly stock reports to ensure accuracy.
Departed due to family relocation, making commute impractical. - Maintained high standards of customer service throughout the store.
- Tracked stock levels on a regular basis to avoid out-of-stock situations.
- Implemented strategies to increase sales and profitability of the shop.
- Developed pricing strategies that maximised profits while remaining competitive.
- Resolved customer complaints promptly and professionally.
- Monitored staff performance and provided feedback and guidance as necessary.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Built and maintained sound business relationships with vendors and suppliers.
- Resolved customer complaints with professionalism, preserving the shop's reputation.
Head Chef
The Ship Inn
Aylesbury, Buckinghamshire
09.2003 - 04.2006
- Developed innovative menus through dish preparation for taste testing, emphasising creativity, attention to detail, and strategic planning.
- Inspected ingredients and equipment to ensure they meet quality standards.
- Maintained accurate records of inventory, sales, labour costs, and other operational costs.
- Performed regular maintenance tasks such as cleaning equipment, utensils, floors, walls, ensuring that all areas are kept clean and sanitary at all times.
- Assisted in developing marketing strategies aimed at increasing restaurant revenue.
- Supervised the preparation of meals according to customer orders in a timely manner.
- Developed menus and recipes for a variety of dishes, including appetisers, entrees, desserts, and speciality items.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Improved performance of team members resulting in high-quality meals produced daily.
Education
vocational -
OLCI Construction Training LTD
Birmingham, UK03.2012
Bachelors -
The Hospital University of Algeria
Algiers, Algeria04.1998
Bachelors -
The College D’algers For Boys
Bab-el Oued, Algeria06.1994
Skills
- Organisational skills
- Quality control
- Team leadership
- Performance monitoring
- Time management
- Managerial abilities
- Customer management
- Coordination and planning
- Conflict resolution
- Active listening
- Cash handling
- Integrity and trustworthiness
- Dependability and time management
- Attention to detail
- Team collaboration
- Independence
- Inventory management
Languages
English- Fluent, French- Fluent, Arabic- Fluent, Derja- Native
Awards
Excellence in Maths, April 1998 from The Hospital University of algiers., High pass Bachelors degree, April 1998 from The Hospital University of algiers, in Biochemistry, Chemistry, Physics and Maths, High skilled worker, April 1994 from The College D’Alger for Boys., Vocationally- Related Qualification, 03 February 2011, EMTA Awarded for Level 2 Certificate for Domestic Electrical Installers., Level 3 Certificate in the Requirements for Electrical Installations (BS7671 2008) 500/3451/0, 20 May 2011 from City & Guilds of London Institute., Level 2 Certificate in Fundamental Inspection, Testing and Initial Verification 500/3516/2, 17 November 2011 from City & Guilds of London Institute., Level 3 Certificate for the Inspection and Testing of Electrical Equipment 100/4339/1, 04 February 2012., Certificate of Competence, 08 March 2012 from LOGIC Certification for Solar Photovoltaic Installer
Languages
Arabic
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
References
References available upon request.
Timeline
Shop Manager
NN Management ltd
04.2006 - Current
Head Chef
The Ship Inn
09.2003 - 04.2006
vocational -
OLCI Construction Training LTD
Bachelors -
The Hospital University of Algeria
Bachelors -
The College D’algers For Boys
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