Farouk Ait-meziane
London,United Kingdom
Summary
Customer‑focused hospitality and retail professional with over 3 years of experience across restaurants, retail stores, dental practices, and international hotel environments. Known for excellent communication skills, strong work ethic, and the ability to adapt quickly in fast‑paced settings. Consistently delivers high‑quality service while supporting team performance and operational efficiency.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Hotel Receptionist
DoubleTree Hilton Hotel
London, England
2024.12 - 2025.08
- Managed guest check-ins, enhancing satisfaction through efficient service and problem resolution.
- Processed reservations, achieving high accuracy and contributing to increased occupancy rates.
- Handled guest inquiries, utilising communication skills to resolve issues and improve experiences.
- Maintained accurate records of guest interactions, which facilitated effective follow-ups and contributed to improved service delivery.
Receptionist
, MyDentist
London
2024.01 - 2024.11
- Managed patient scheduling and improved appointment efficiency, enhancing patient satisfaction.
- Coordinated daily office operations, fostering collaborative environment among staff.
- Resolved patient inquiries promptly, demonstrating strong problem-solving skills.
- Streamlined administrative processes, resulting in measurable operational improvements.
- Maintained accurate patient records, ensuring compliance with data protection standards.
Store Assistant
The Perfume Shop
London
2023.05 - 2024.01
- Assisted customers with product selection, enhancing sales and customer satisfaction.
- Demonstrated perfumes to potential buyers resulting in successful transactions.
- Organised in-store promotions for increased brand awareness.
- Enhanced store reputation for excellent service by helping customers find their desired fragrance.
- Collaborated with suppliers for timely delivery of products whilst maintaining quality standards.
Restaurant Waiter,
Santorini
London
2022.01 - 2023.04
- Provided efficient service to 150+ guests daily, enhancing customer satisfaction and loyalty.
- Collaborated with kitchen staff to streamline service, reducing wait times by over 3 minutes.
- Resolved guest complaints promptly, improving dining experience and repeat patronage.
- Trained new staff in service protocols, fostering a supportive and cohesive team environment.
- Coordinated with kitchen staff to ensure timely food delivery, enhancing customer satisfaction and reducing wait times.
Education
SVQ Level 2 - Business Management
Oxford Brookes University
London 2019.09 - 2022.04
Skills
- Punctuality
- Interpersonal Skills
- Effective Communication
- Team Development
- Multitasking
- Initiative
- Attention to Detail
- Constructive feedback
- Adaptability and Flexibility
- Sales expertise
Timeline
Hotel Receptionist
DoubleTree Hilton Hotel
2024.12 - 2025.08
Receptionist
, MyDentist
2024.01 - 2024.11
Store Assistant
The Perfume Shop
2023.05 - 2024.01
Restaurant Waiter,
Santorini
2022.01 - 2023.04
SVQ Level 2 - Business Management
Oxford Brookes University
2019.09 - 2022.04