Farooque Latif
Leicester,Leicestershire
Summary
A highly organised and punctual professional with excellent written and verbal communication skills, adept at creative problem solving and multi-tasking. Demonstrates exceptional time management abilities, ensuring efficient task completion and prioritisation. Committed to leveraging these competencies to achieve career goals in a dynamic environment.
Resourceful employee, with outstanding knowledge to develop and maintain healthy customer relationships.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Area Staffing Co-ordinator
Betfred
S12, S12
10.2023 - Current
- Facilitated smooth workflow by coordinating rota management across 28 S12 sites.
- Handled holiday requests to ensure optimal staffing levels during busy periods.
- Coordinated cross-departmental collaboration for improved workflow.
- Delegated tasks efficiently to maximise productivity.
- Coordinated and delivered staff training sessions to enhance skills and knowledge base, within key areas of the business such as Compliance, FOBT's and SSBT's.
Sales Manager
Betfred
Leicester, Leicestershire
04.2012 - 10.2023
- Directed and supervised staff to uphold seamless daily operations, guaranteeing high customer satisfaction and shop profitability through EBITA achievement.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Developed robust client relationships for improved business growth.
- Coordinated promotional campaigns to boost brand visibility.
- Led high-performance sales teams, ensuring achievement of targets.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
Footwear Supervisor
JJB Sports
Leicester, Leicestershire
01.2007 - 09.2012
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Directed completion of store staffing, with hours fluctuating between 400 and 1300 hours
- Achieved 632% growth in footwear KPI sales
- Part of merchandising team responsible for opening new concept store
Education
Team Leader or Supervisor Level 3 - Leadership and Supervisor
Institute for Apprenticeship
Leicester 10.2023 - 12.2024
Bachelor of Arts - Sports and Media studies
Liverpool Hope University
Liverpool 09.2005 - 05.2009
Skills
- Excellent written and verbal communication skills
- Punctual and organised, excellent time management skills
- Creative problem solving
- Multi-tasking
Affiliations
- Football, Horse Racing, Cricket, Tennis,
References
References available upon request.
Timeline
Area Staffing Co-ordinator
Betfred
10.2023 - Current
Team Leader or Supervisor Level 3 - Leadership and Supervisor
Institute for Apprenticeship
10.2023 - 12.2024
Sales Manager
Betfred
04.2012 - 10.2023
Footwear Supervisor
JJB Sports
01.2007 - 09.2012
Bachelor of Arts - Sports and Media studies
Liverpool Hope University
09.2005 - 05.2009
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