Farooq Yousaf
Birmingham,West Midlands
Summary
Accomplished professional with extensive experience in retail management, staff supervision, and customer service. Proven expertise in logistics, including delivery driving, stock management, and efficient route planning. Adept at managing security protocols, handling cash transactions, and resolving customer complaints. Strong leadership capabilities with a focus on enhancing operational success and driving exceptional customer experiences.
Overview
28
28
years of professional experience
1989
1989
years of post-secondary education
Work History
Uber driver
Self Employed
, West Midlands
11.2016 - Current
- Ensured passenger safety by adhering to all traffic laws and regulations.
- Consistently maintained punctuality, ensuring timely pickups and drop-offs.
- Delivered professional and friendly customer service, improving satisfaction rates.
- Maintained alertness and focus during long hours of driving, prioritizing safety.
Courier
DHL
Birmingham
06.2006 - 10.2016
- Managed timely and efficient deliveries across the Midlands region, optimising routes for maximum efficiency.
- Provided high-level customer service by addressing delivery concerns and ensuring satisfaction.
- Handled delivery documentation, including obtaining signatures and managing returns.
- Coordinated with warehouse staff to ensure accurate loading and unloading of goods.
- Working for an organisation who specialise in distribution
Petrol Station Assistant, Progressed to Manager
BP (British Petroleum) Petrol Stations
Birmingham and Solihull
01.1997 - 01.2006
- Progressed from cashier to Assistant Manager, overseeing operations at multiple petrol stations in Birmingham and Solihull.
- Managed stock ordering and fuel replenishment, ensuring continuous availability.
- Supervised staff and maintained security systems to ensure the safety of personnel and customers.
- Ensured cleanliness and organization of store areas, while providing excellent customer service.
- Handled customer complaints, addressed queries, and managed all aspects of store operations.
- Completed NVQ Level 2 in Retail course.
Education
Formal Education -
NVQ Level 2 - undefined
Retail
01.1998 - 01.1999
Skills
- Retail Management
- Staff Recruitment & Supervision
- Route Planning & Logistics
- Security Protocols
- Customer Complaint Resolution
- Cash Handling & Till Management
- Stock Ordering & Inventory Management
- Delivery & Distribution Management
HOBBIES AND INTERESTS
- Fitness Enthusiast: Regularly attend the gym and maintain an active lifestyle.
- Hiking: Passionate about cardiovascular fitness and outdoor activities.
- Sports: Enjoy playing cricket, football, and swimming.
- Cycling: Regular activity for both fitness and leisure.
Accomplishments
Full, clean UK driving license.
Languages
Punjabi
Proficient (C2)
Urdu
Proficient (C2)
Timeline
Uber driver
Self Employed
11.2016 - Current
Courier
DHL
06.2006 - 10.2016
NVQ Level 2 - undefined
Retail
01.1998 - 01.1999
Petrol Station Assistant, Progressed to Manager
BP (British Petroleum) Petrol Stations
01.1997 - 01.2006
Formal Education -
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