Farjana Alam

• Delivered friendly and efficient customer service in a fast-paced food and beverage environment.
• Prepared and served food and beverages while maintaining high standards of quality, hygiene and presentation.
• Processed customer orders and payments accurately using POS systems.
• Supported daily store operations, including stock replenishment, cleaning and maintaining food safety standards.
• Worked collaboratively with team members to ensure smooth service during busy periods.

Bakery Assistant

• Assisted with the preparation of ingredients, doughs, fillings, and other bakery products according to recipes and production requirements.
• Measured and weighed ingredients accurately to maintain consistent product quality.
• Supported bakers with mixing, shaping, portioning, baking, cooling, and finishing products.
• Maintained high standards of food hygiene, cleanliness, and workplace safety in accordance with company procedures.
• Packaged, labelled, and displayed bakery products neatly and efficiently.
• Checked products for quality, freshness, appearance, and correct presentation.
• Followed stock rotation procedures, including FIFO, to help minimise food waste.
• Kept preparation areas, equipment, utensils, and storage areas clean and organised.
• Worked effectively as part of a team during busy production periods while meeting deadlines.
• Assisted with customer service and responded to customer requests in a friendly and professional manner.

• Handled customer complaints in a professional and courteous manner.
• Followed all safety and security procedures to reduce risks.
• Placed orders into POS systems and handled cash and credit transactions.
• Provided exceptional customer service, ensuring a friendly atmosphere that enhanced customer satisfaction and repeat business.
• Worked closely with team members to maintain cleanliness and organization, fostering a productive environment and ensuring compliance with health standards.

• Identified trends and techniques with continuous research of fashion landscape.
• Indicated exact material requirements to verify design feasibility.
• Implemented methods for design enhancement to optimize time and material use.