Summary
Overview
Work History
Education
Skills
Languages
ILETS - 7.5
HOBBIES
References
Timeline
Generic
FARISHA SHAIKH

FARISHA SHAIKH

Birmingham,West Midlands

Summary

Compassionate and dedicated Certified Nursing Assistant with 2 years of hands-on experience, including providing full-time care for a paralysed family member. Skilled in personal care, monitoring vital signs, symptom tracking, and accurate medical documentation. Committed to delivering patient-centred support with empathy, dignity, and professionalism. Relocated to the UK under a Skilled Worker Visa; however, the role was withdrawn due to employer funding challenges. Currently seeking a sponsorship transfer to continue contributing to the UK’s adult social care sector.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Healthcare Assistant

U In Mind Care Limited
Ipswich, Suffolk
03.2025 - 04.2025
  • Relocated to the UK under a Skilled Worker Visa for Healthcare Assistant role.
  • Awaited deployment due to the employer’s dependency on government funding for onboarding new staff.
  • Position was ultimately withdrawn due to budgetary constraints and financial challenges faced by the organisation.
  • Actively seeking sponsorship transfer opportunities within the adult social care sector.

Certified Nursing Assistant

Mahim Dargah Trust
Mumbai, India
04.2024 - 01.2025
  • Monitored and recorded patient vital signs, including recording daily inputs and outputs
  • Provided incontinence care and bed baths, maintaining patient dignity at all times
  • Reported non-compliant behaviour to head nurses to maintain high-quality care
  • Built caring, supportive relationships with residents, enhancing daily life through personalised care
  • Created and maintained a safe living environment for patients, and helped facilitate activities of daily living (ADL)
  • Supported bed-ridden patients through regular repositioning and chair-based exercise, helping to prevent sores, joint degeneration and blood clotting
  • Recorded weight and height measurements, blood pressure and blood sugar levels
  • Provided hands-on nursing care to patients under direct supervision and in alignment with the medical centre's policies and procedures
  • Responded to patient call lights and supported the continuum of care with appropriate interventions.

Senior Motor Insurance & Claims Specialist

Insurancemarket.ae
Dubai
09.2020 - 03.2024
  • Company Overview: http://insurancemarket.ae
  • Managed UAE motor insurance renewals and claims, prioritising client retention to safeguard the company's portfolio
  • Consistently achieved 90%+ monthly closure rates, surpassing the 73% target
  • Investigated claims, assessed coverage, coordinated repairs, communicated with stakeholders, adhered to regulations, documented records
  • Built client connections and expanded customer base by sending targeted quotations and explaining product details
  • Implemented sales strategies, negotiated with underwriters for optimal premiums, balancing cost and customer acquisition
  • Conducted daily follow-ups via email, WhatsApp, and phone calls
  • Addressed insurance queries and complaints, building trust and customer loyalty
  • Generated daily data reports for statistical analysis, enhancing sales efficiency and revenue growth.
  • Http://insurancemarket.ae

Certified Nursing Assistant

Private Volunteer
Dubai
01.2023 - 01.2024
  • Maximised patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
  • Turned and positioned patients to maintain comfort and minimise problems
  • Transported patients between rooms and appointments or testing locations
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Coordinated and ensured a safe patient living environment and assisted with daily living activities
  • Comply with all specific guidelines and perform hands-on nursing care to patients under RN supervision.

Senior Debt Collector

THREE UK - Tech Mahindra Business Services Ltd
Mumbai, India
10.2013 - 12.2019
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Recovered outstanding debts for Three UK through negotiation and suitable payment plans, ensuring successful debt repayment.
  • Negotiated settlements with debtors, generating cash revenue and building trust relationships to prevent future issues.
  • Mentored new employees, providing guidance on debt collection processes. Ensured 100% compliance with regulatory and company guidelines, raising disputes for fraudulent activities.
  • Delivered exceptional customer service, addressing complaints and retaining customers through appropriate solutions.
  • Monitored calls for compliance, providing feedback and coaching to improve team performance.
  • Developed strategies to meet skillset targets, enhancing overall quality of operations.
  • Briefed team on skillset updates for new process implementations, ensuring seamless transitions and optimal performance.

Debt Collector for USA gym membership

First Credit Services
Mumbai, India
08.2012 - 08.2013
  • Led debt collection efforts for USA gym memberships, implementing Payment plans and skip tracing techniques, recovering 85% of outstanding debts.
  • Negotiated settlements, built trust with debtors, ensured strict compliance with regulations, resulting in 30% revenue increase and 40% reduction in outstanding accounts.

Technical Support Specialist

SKY UK - Firstsource Solutions Limited
Mumbai, India
08.2011 - 08.2012
  • Provided expert technical support for broadband and TV services, resolving 95% of hardware, software, and network issues on first call.
  • Maintained deep product knowledge and upsold plans, driving 40% revenue increase and 75% boost in customer satisfaction.
  • Collaborated with teams to tackle complex problems, ensuring first-call resolution and positive customer experiences. Received 98% positive feedback for outstanding support, fostering customer loyalty.

Education

Certificate of Higher Education - Commerce

Mumbai University

Certified Nursing Assistant - undefined

Newton Training center LLC

Care Giver Certification -

Mona Liza Training Center
02.2012 - 02.2014

Moving And Handling

Avanta Care Training

Covid-19

Avanta Care Training

Life in UK

Avanta Care Training

Skills

  • Patient Care & Time Management Skills
  • Fast Learner
  • Ability to work under pressure
  • Medical Record-Keeping
  • Vital Signs Monitoring
  • Collaboration with Healthcare Professionals
  • Interpersonal Communication
  • Debt collection
  • Sales
  • Soft skills
  • Complaint Handling
  • Research skills (Information Gathering & Analysis)

Languages

English
Fluent
Hindi
Fluent
Urdu
Fluent

ILETS - 7.5

Listening - 7.5

Writing - 8.0

Reading - 6.5

Speaking - 7.5

HOBBIES

  • Hiking/trekking
  • Listening to music
  • Volunteering
  • Reading

References

References available upon request.

Timeline

Healthcare Assistant

U In Mind Care Limited
03.2025 - 04.2025

Certified Nursing Assistant

Mahim Dargah Trust
04.2024 - 01.2025

Certified Nursing Assistant

Private Volunteer
01.2023 - 01.2024

Senior Motor Insurance & Claims Specialist

Insurancemarket.ae
09.2020 - 03.2024

Senior Debt Collector

THREE UK - Tech Mahindra Business Services Ltd
10.2013 - 12.2019

Debt Collector for USA gym membership

First Credit Services
08.2012 - 08.2013

Care Giver Certification -

Mona Liza Training Center
02.2012 - 02.2014

Technical Support Specialist

SKY UK - Firstsource Solutions Limited
08.2011 - 08.2012

Certified Nursing Assistant - undefined

Newton Training center LLC

Certificate of Higher Education - Commerce

Mumbai University

Moving And Handling

Avanta Care Training

Covid-19

Avanta Care Training

Life in UK

Avanta Care Training

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FARISHA SHAIKH