Farideh Hashemi

Answering customer queries over the telephone and via email

Ensuring customers orders are processed and updating them throughout the process.

Ordering office supplies, keeping a tidy work space and managing equipment.

Inputting and organising data into spreadsheets and other systems.

Handling sensitive information with discretion.

Interacting with clients and colleagues in a professional helpful manner.

Ability to prioritise tasks, manage deadlines and work efficiently.

Proficient in Microsoft office.

Excellent verbal and written communication skills

Organising file systems & updating office databases

Assisted customers over the phone with membership issues, including payments and online access.
Advised members on optimising platform use to attract clients effectively.
Ensured members maintained up-to-date accreditations and insurances.

• Increased sales through suggestive selling techniques.
• Increased customer satisfaction by resolving issues.
• Applied positive customer service approach to increase satisfaction levels.
• Oversaw daily operations to achieve high productivity levels.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.

Managed behind-the-bar operations, serving food and drinks to customers.
Took orders accurately and ensured timely delivery of service.
Maintained cleanliness by clearing tables and creating a pleasant atmosphere.

Executed visual merchandising strategies for men’s clothing to enhance customer experience and drive sales by designing and implementing window displays, in-store layouts, and promotional displays.

Keeping the store tidy and fresh with current trends, dressing mannequins and table displays.

Maintained clean and organised store environment, ensuring optimal shopping conditions.

Engaged in all business areas, including food hall and men's clothing.
Executed till work while interacting with customers on shop floor.
Provided product recommendations to enhance customer shopping experience.