Dynamic professional with expertise in coaching and team development, change management, and process improvement. Demonstrates leadership proficiency through decisive decision-making, goal setting, and data-driven performance insights. Skilled in agile methodology, multi-system digital fluency, and operational policy application to drive service improvement initiatives. Adept at fostering stakeholder collaboration and ensuring clear, inclusive communication to achieve organisational objectives. Committed to leveraging HR processes and attendance management expertise to enhance team performance and operational efficiency.