Farid Maaz
London
Summary
Experienced professional specialising in sales, customer engagement, operations, and strategic planning. Achieved a 20% improvement in customer retention and a 15% reduction in operational turnaround times. Skilled in CRM platforms, data analysis, inventory management, and team collaboration. Holds a Master's in Global Business (MBA) from Coventry University (2025) and a Bachelor's in Mechanical Engineering from H.K.B.K College of Engineering (2022).
Overview
3
3
years of professional experience
1
1
Certification
Work History
Logistics Associate
Logistics Associate (Part-time)
07.2023 - Current
- Processed and prepared shipments for 150+ items daily with high accuracy
- Organized inventory systems, reducing retrieval times by 15%
- Achieved a 98% inventory accuracy rate and minimized discrepancies
Customer Relationship Manager
Customer Relationship Manager
09.2022 - 06.2023
- Boosted customer retention by 20% through tailored follow-ups and active client engagement
- Resolved over 1,000 customer inquiries with a consistent satisfaction rate exceeding 90%
- Streamlined operational processes, reducing turnaround times by 15%
- Leveraged CRM tools for data tracking, reducing reporting discrepancies by 25%
- Identified upselling opportunities, driving a 10% increase in revenue
Internship: Plumbing Design (Residential Piping System)
09.2021 - 09.2021
- Designed layouts for storage tanks, pipelines, and pumps using mechanical engineering principles
- Recommended cost-effective and durable solutions by evaluating materials like PVC and copper
Education
MBA - Global Business
Coventry University
01.2025
Bachelor of Engineering - Mechanical Engineering
H.K.B.K College of Engineering
06.2022
Skills
- Salesforce
- Microsoft Office
- AutoCAD
- SolidWorks
- CRM implementation
- Supply chain optimization
- Strategic planning
- Leadership
- Problem-solving
- Communication
- Time management
Certification
- Solar-Wind Hybrid Charging Station (Design and Modeling)
- Plumbing Design (House Piping System)
Achievements
- Awarded Best Employee of the Month at Go-Mechanic for exemplary customer retention and process improvements.
- Active volunteer at Kanz-ul-Ummah, distributing essentials to underserved communities since 2021.
Timeline
Logistics Associate
Logistics Associate (Part-time)
07.2023 - Current
Customer Relationship Manager
Customer Relationship Manager
09.2022 - 06.2023
Internship: Plumbing Design (Residential Piping System)
09.2021 - 09.2021
Bachelor of Engineering - Mechanical Engineering
H.K.B.K College of Engineering
- Solar-Wind Hybrid Charging Station (Design and Modeling)
- Plumbing Design (House Piping System)
MBA - Global Business
Coventry University
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