Farid Ahmed
London
Summary
Proficient Customer Service Professional with front-of-house and reception experience in fast-paced settings. Delivered exceptional service by efficiently managing enquiries and processing payments. Ensured a safe and inviting atmosphere through effective communication and meticulous attention to detail.
Overview
2026
2026
years of professional experience
Work History
Team Member
Adil Catering Ltd
10.2022 - 10.2025
- Provide exceptional customer service and handle transactions efficiently in a fast-paced environment.
- Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
- Resolved customer complaints with empathy and professionalism, maintaining high levels of customer trust and satisfaction.
- Guided customers to optimal deals, ensuring a smooth and efficient service experience.
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
- Delivered great service by being adaptable, using initiative and communicating with diverse range of people.
- Enhancing communication skills, problem-solving, and teamwork skills while managing customer queries and multitasking during peak hours.
- Worked hard to learn all required tasks quickly to maximise performance.
- Processed customer transactions swiftly and accurately, utilising point-of-sale systems and handling cash and card payments.
- Processed cash and card payments, providing correct change and feedback forms.
- Kept front-of-house areas for a clean, safe environment welcoming staff and customers.
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
- Trained new team members, sharing knowledge and best practices to enhance team capability and service quality.
- Managed inventory levels, conducted stock checks, and placed orders for supplies, maintaining optimal stock levels.
- Greeted and escorted customers to a designated area to promote a friendly and fostering environment.
Volunteer
Tilford
07.2023 - 07.2023
- Performed general ledger tasks and improved accounting skills through data entry work.
- Developed proficiency in MS Office applications, including Excel, Word, and PowerPoint, through hands-on training and practical application.
Trainee Junior Accountant
BM Mobile Ltd
01.2020 - 07.2022
- Performed bookkeeping, invoices, and prepared monthly financial reports.
- Acquired experience in processing transactions and managing financial documentation to support operational efficiency.
- Maintained accurate records and databases, ensuring data integrity and accessibility for team members.
- Calculated rates, prepared bills and accepted payments.
- Maintained organised and updated file systems for easy staff use.
- Handled phone calls and responded to emails on behalf of staff, keeping senior members free to focus on larger issues.
- Improved communication skills by interacting with customers face-to-face and on phone callss.
- Responded to customer inquiries via email and telephone, providing exceptional service that strengthened positive relationships.
- Worked in Pakistan, managing local operations and administrative tasks.
- Sorted and distributed incoming mail to manage communication flow.
Security Officer
N5 Security Limited
- Monitored and authorised entrance and departure of employees, visitors, and other persons to guard against theft and maintain security.
- Conducted security checks at building entrances, screening visitors for prohibited items and granting authorised access.
- Patrolled various premises to prevent and detect signs of intrusion, ensuring the safety of personnel and property.
- Patrolled grounds after hours on foot to maintain visible presence and detect violations.
- Checked doors, windows and gates for signs of unauthorised entry.
Education
Association of Chartered Certified Accountants (ACCA) -
The Millennium Universal College
Pakistan12-2019
High School Diploma -
Army Public School & College System
Pakistan08-2018
BSc (Hons) - Accounting & Finance
University of Bedfordshire
Luton06-2025
Skills
- Accounting and Finance knowledge
- Basic bookkeeping
- Ledger accounts
- Trial balance
- Consolidated statement
- Financial reporting
- Financial management
- Communication
- Interpersonal skills
- Presentation skills
- Teamwork
- Leadership
- Numerical skills
- Attention to detail
- Time Management
- Customer service
- Team collaboration
- Data entry
- Bookkeeping
- Point-of-sale systems
- Communication skills
- Time management
- Staff training
- Safety protocols
- Punctuality
- Customer support
- Reliability
- Health and safety standards
- Following instructions
- Handling cash
- Strength and flexibility
- Product knowledge
- Health and safety procedures
- Public speaking
- Inventory checking
- Invoice generation
- General ledger
- Microsoft Excel
- Security monitoring
- Bank reconciliations
- Use of accounting software
- Taxation knowledge
- Cash flow management
- Budget and cashflow
- Double-entry bookkeeping
- Mathematical expertise
- Revenue forecasting
- VAT preparation
- Financial planning
- Balance sheet competency
- Inventory control systems
- Report writing
- Security procedures
- Physical Fitness
- Fire safety knowledge
- Health and Safety regulations
- Radio communications
- Surveillance
- Emergency evacuation
- Decision-Making under stress
- Driving licence
Custom
http://www.linkedin.com/in/farid-ahmed-28595b312
Timeline
Volunteer
07.2023 - 07.2023
Team Member
Adil Catering Ltd
10.2022 - 10.2025
Trainee Junior Accountant
BM Mobile Ltd
01.2020 - 07.2022
Security Officer
N5 Security Limited
Association of Chartered Certified Accountants (ACCA) -
The Millennium Universal College
High School Diploma -
Army Public School & College System
BSc (Hons) - Accounting & Finance
University of Bedfordshire