Farheen Simran Miah
Sheffield
Summary
Dynamic and results-driven retail professional with over 8 years of experience in customer service, sales, and leadership roles. Proven track record of internal promotions based on strong performance, communication, and people management. Skilled in leading cross-functional teams, optimising operations, and driving KPI performance. Passionate about delivering exceptional customer experiences and motivating teams to exceed business goals.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Assistant Store Manager (Promoted from Supervisor)
Diesel
Sheffield, England
01.2022 - Current
- Promoted to ASM after consistently exceeding sales targets and demonstrating strong leadership.
- Developed and implemented efficient inventory tracking system and conducted regular Physical Inventory (PI) Counts to ensure stock accuracy and reduce shrinkage.
- Led team operations, trained staff on sales and product knowledge, and improved KPIs including conversion and CRM.
- Collaborated with Store Manager on marketing strategies and coordinated team meetings to boost morale.
Supervisor
Tommy Hilfiger
Sheffield, England
11.2020 - 01.2022
- Led daily store operations, ensuring high standards of presentation and customer service.
- Utilised KPIs (conversion, AVT, UPT) to set and track team sales targets.
- Managed scheduling and delegated tasks to meet business demands.
- Supported staff training to foster accountability and customer focus.
Visual Merchandiser (Promoted from Sales)
Newbie
Sheffield, England
09.2019 - 11.2020
- Promoted for creativity and a positive impact on sales through effective merchandising.
- Designed and maintained visually appealing displays aligned with brand standards and seasonal campaigns.
- Analysed stock and customer trends to optimise product placement and inventory presentation.
- Trained junior staff on merchandising standards and collaborated with management to enhance store aesthetics.
Sales Advisor
River Island
Sheffield, England
09.2016 - 09.2019
- Delivered excellent service in a fast-paced retail environment.
- Recognised as top performer in processing online orders with high accuracy and speed.
- Converted enquiries into sales through tailored advice and upselling.
- Worked closely with management to improve customer experience and sales.
Education
A-Level -
King Edward VII
Sheffield 09.2016 - 06.2018
GCSE -
Handsworth Grange Community Sports College
09.2011 - 07.2016
Skills
- Leadership & Team Development
- Sales & KPI Management (UPT, AVT, CRM)
- Visual Merchandising & Brand Presentation
- Inventory Control & Stock Management
- Customer Engagement & Retention
- Strategic Planning & Problem Solving
- Staff Training & Coaching
- Excellent Communication & Interpersonal Skills
Languages
English
Native
Bengali
Proficient
C2
Timeline
Assistant Store Manager (Promoted from Supervisor)
Diesel
01.2022 - Current
Supervisor
Tommy Hilfiger
11.2020 - 01.2022
Visual Merchandiser (Promoted from Sales)
Newbie
09.2019 - 11.2020
Sales Advisor
River Island
09.2016 - 09.2019
A-Level -
King Edward VII
09.2016 - 06.2018
GCSE -
Handsworth Grange Community Sports College
09.2011 - 07.2016
Similar Profiles
DEMON ZHANGDEMON ZHANG
Visual Merchandising Manager at DieselVisual Merchandising Manager at Diesel
AKHIL REMESH KRISHNAAKHIL REMESH KRISHNA
Business Development Intern at DIESELBusiness Development Intern at DIESEL
Beatrice Roxana VinczeBeatrice Roxana Vincze
Supervisor at DieselSupervisor at Diesel
Negar (Nicola) NahavandiNegar (Nicola) Nahavandi
Sales Associate at DieselSales Associate at Diesel
Fasna Fathima Mohamed KasimFasna Fathima Mohamed Kasim
IT support intern at Eapps Global LtdIT support intern at Eapps Global Ltd