Farheen Simran Miah
Sheffield
Summary
Dynamic and results-driven retail professional with over 8 years of experience in customer service, sales, and leadership roles. Proven track record of internal promotions based on strong performance, communication, and people management. Skilled in leading cross-functional teams, optimising operations, and driving KPI performance. Passionate about delivering exceptional customer experiences and motivating teams to exceed business goals.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Assistant Store Manager (Promoted from Supervisor)
Diesel
Sheffield, England
01.2022 - Current
- Promoted to ASM after consistently exceeding sales targets and demonstrating strong leadership.
- Developed and implemented efficient inventory tracking system and conducted regular Physical Inventory (PI) Counts to ensure stock accuracy and reduce shrinkage.
- Led team operations, trained staff on sales and product knowledge, and improved KPIs including conversion and CRM.
- Collaborated with Store Manager on marketing strategies and coordinated team meetings to boost morale.
Supervisor
Tommy Hilfiger
Sheffield, England
11.2020 - 01.2022
- Led daily store operations, ensuring high standards of presentation and customer service.
- Utilised KPIs (conversion, AVT, UPT) to set and track team sales targets.
- Managed scheduling and delegated tasks to meet business demands.
- Supported staff training to foster accountability and customer focus.
Visual Merchandiser (Promoted from Sales)
Newbie
Sheffield, England
09.2019 - 11.2020
- Promoted for creativity and a positive impact on sales through effective merchandising.
- Designed and maintained visually appealing displays aligned with brand standards and seasonal campaigns.
- Analysed stock and customer trends to optimise product placement and inventory presentation.
- Trained junior staff on merchandising standards and collaborated with management to enhance store aesthetics.
Sales Advisor
River Island
Sheffield, England
09.2016 - 09.2019
- Delivered excellent service in a fast-paced retail environment.
- Recognised as top performer in processing online orders with high accuracy and speed.
- Converted enquiries into sales through tailored advice and upselling.
- Worked closely with management to improve customer experience and sales.
Education
A-Level -
King Edward VII
Sheffield 09.2016 - 06.2018
GCSE -
Handsworth Grange Community Sports College
09.2011 - 07.2016
Skills
- Leadership & Team Development
- Sales & KPI Management (UPT, AVT, CRM)
- Visual Merchandising & Brand Presentation
- Inventory Control & Stock Management
- Customer Engagement & Retention
- Strategic Planning & Problem Solving
- Staff Training & Coaching
- Excellent Communication & Interpersonal Skills
Languages
English
Native
Bengali
Proficient
C2
Timeline
Assistant Store Manager (Promoted from Supervisor)
Diesel
01.2022 - Current
Supervisor
Tommy Hilfiger
11.2020 - 01.2022
Visual Merchandiser (Promoted from Sales)
Newbie
09.2019 - 11.2020
Sales Advisor
River Island
09.2016 - 09.2019
A-Level -
King Edward VII
09.2016 - 06.2018
GCSE -
Handsworth Grange Community Sports College
09.2011 - 07.2016
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