FARHEEN FATIMA
Manchester,Greater Manchester
Summary
Dedicated professional with expertise in quick and accurate customer service, food hygiene and preparation, and team collaboration. Demonstrates proficiency in cash handling, POS operation, and maintaining cleanliness while ensuring station restocking. Known for adaptability to varied shifts, effective problem solving, and time management skills. Excels in multi-tasking and customer engagement, providing shift support with a focus on conflict resolution and constructive feedback. Committed to enhancing customer relations through strategic communication and adaptability.
Highly efficient Team Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
7
7
years of professional experience
Work history
Team Member
KFC
Chorlton, UK
01.2025 - 07.2025
- Delivered fast, friendly, and accurate service in a busy UK fast food outlet.
- Maintained hygiene standards in food handling and preparation.
- Ensured kitchen and front-of-house areas were clean and well-stocked.
- Actively engaged with customers to resolve queries and enhance experience.
Team member
Starbucks Coffee
London, Greater London
09.2024 - 03.2025
- Facilitated customer relations for increased brand loyalty.
- Provided excellent customer service to enhance business reputation.
- Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Provided friendly and prompt customer service in a busy urban coffeehouse.
- Prepared a wide range of beverages and food items in line with company standards.
- Maintained a clean and well-organised environment across front-of-house and workstation areas.
- Supported team operations during high-volume periods and ensured smooth shift handovers.
- Upheld hygiene, safety, and quality standards while enhancing overall customer satisfaction.
Food & Beverage Assistant
Bistro 37
Noida
10.2022 - 05.2023
- Prepared orders, handled the till, and managed dine-in and takeaway services.
- Maintained daily food temperature logs and cleanliness checklists.
- Ensured excellent guest service with prompt and courteous behavior.
Restaurant Assistant
HungerStrike Café
Lajpat Nagar, India
03.2022 - 08.2022
- Greeted guests and took orders with a focus on customer satisfaction.
- Managed stock rotation and supported with light food prep.
- Supported team in maintaining food safety and hygiene practices.
Assistant Baker (Part-time)
Family Home Bakery
Kashmir
01.2019 - 01.2021
- Baked and packaged traditional items for community orders and seasonal events.
- Handled basic customer service and cash collection.
- Helped maintain clean and organized kitchen and service areas.
Education
Master's - Photography
Manchester Metropolitan University (MMU)
Manchester 09/2024 -
Master's - Fine Arts
Jamia Millia Islamia University
01.2019 - 1 2021
Bachelor's - Fine Arts
Aligarh Muslim University (AMU)
01.2015 - 1 2019
Skills
- Quick and accurate customer service
- Food hygiene and preparation
- Team collaboration and communication
- Cash handling and POS operation
- Cleanliness and station restocking
- Adaptable to early, late, and weekend shifts
- Problem solving
- Time management
- Multi-tasking
- Customer engagement
- Shift support
- Adaptability
- Conflict resolution
- Constructive feedback
- Customer relations
Custom
- Available for part-time roles.
- Strong communicator and enthusiastic team player.
- Fast learner with a consistent focus on customer satisfaction and hygiene.
Personal Information
- Nationality: Indian
- Visa status: STUDENT
Languages
English
Fluent
Timeline
Team Member
KFC
01.2025 - 07.2025
Team member
Starbucks Coffee
09.2024 - 03.2025
Food & Beverage Assistant
Bistro 37
10.2022 - 05.2023
Restaurant Assistant
HungerStrike Café
03.2022 - 08.2022
Assistant Baker (Part-time)
Family Home Bakery
01.2019 - 01.2021
Master's - Fine Arts
Jamia Millia Islamia University
01.2019 - 1 2021
Bachelor's - Fine Arts
Aligarh Muslim University (AMU)
01.2015 - 1 2019
Master's - Photography
Manchester Metropolitan University (MMU)
09/2024 -
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