Farhana Islam Rita
Aberystwyth
Summary
A dedicated and adaptable professional with experience in customer service, sales, and team collaboration in dynamic environments. Skilled in delivering exceptional customer experiences, maintaining operational efficiency, and working effectively within a team. Strong interpersonal skills, a proactive approach, and a commitment to excellence make me an asset in diverse job roles.
Overview
1
1
year of professional experience
Work History
Team Member
Aber Dining
Aberystwyth
09.2024 - 01.2025
- Delivered excellent customer service, ensuring guests had a positive dining experience
- Assisted with food preparation, table service, and maintaining a clean and organized dining area
- Collaborated with team members to manage peak hours efficiently and ensure smooth operations
- Adhered to health and safety standards and restaurant policies
- Served food and drinks precisely according to customers' specifications, boosting satisfaction rates significantly.
- Collected, washed and sanitised dishes and cooking utensils.
- Took responsibility for opening and closing procedures when required, proving reliability within the team.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Sales Associate
Shwapno
Chittagong
10.2023 - 06.2024
- Provided personalized assistance to customers, addressing their inquiries and helping them find suitable products
- Maintained the store’s presentation, restocking shelves and ensuring displays were visually appealing
- Processed sales transactions accurately and efficiently
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Utilised excellent communication skills to provide detailed product information.
Education
MSc - Biomedical Science
Wrexham University
Wrexham, Wales 09.2024 -
Skills
- Customer service
- Communication
- Team collaboration
- Conflict resolution
- Sales
- Product knowledge
- Organizational skills
- Multitasking
- Health and safety standards
- Operational standards
- Adaptability
Reference
Md. Alauddin, Owner, Aber Dining, 07711599435, alauddincgp@gmail.com
Timeline
MSc - Biomedical Science
Wrexham University
09.2024 -
Team Member
Aber Dining
09.2024 - 01.2025
Sales Associate
Shwapno
10.2023 - 06.2024
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