Farhana Khatun
Northampton
Summary
Results-driven Business Analyst with extensive experience delivering complex projects across public and private sectors. Expert in Agile, Waterfall, and Sprint methodologies, specialising in IT solutions within Finance, IT, Payroll, and Duty Management systems. Proficient in data analysis and interpretation to extract requirements and implement data-driven solutions. Strong organisational and communication skills developed through managing diverse teams and processes in large programmes.
Overview
18
18
years of professional experience
Work History
Onboarding Specialist
Reed
09.2023 - Current
- Drafting communications to candidates, hiring managers and screening departments and ensuring smooth onboarding for candidates.
- Conducting thorough screening reviews, and signing off on applications.
- Reviewed and responded to queries, facilitating effective communication and information flow among stakeholders.
- Operated in a process-driven environment, demonstrating strong administrative skills to ensure accuracy and efficiency.
- Navigated multiple systems effectively in a target-driven environment to achieve objectives.
- Drafted contracts in compliance with legal frameworks, ensuring clarity and adherence to regulations.
- Reviewing and processing occupational health reports.
- Downloaded completed screening packs and performed quality checks to ensure accuracy.
- Built a tracker to aid in communications between colleagues on cases, aiding in smoother flow of processes.
Business Systems Analyst/Project Manager
Northamptonshire Police, Fire, Multi Force Services
07.2022 - 11.2025
- Led end-to-end implementation of Duty Management System (Fire Service Rota), replacing Rappel and Firewatch. Delivered requirements elicitation, AS-IS/TO-BE process design, technical solution mapping, stakeholder engagement, data analysis, supplier coordination, testing oversight, and produced solution architecture artefacts to ensure robust, user-centred, operationally ready system.
- Led discovery and delivery of payroll system (MHR) for Fire Service, providing Business Analysis leadership in discovery, blueprinting, ERP/HR integration design, data strategy, and solution governance. Resolved legacy Police payroll system issues to deliver compliant, resilient, future-proof payroll capability.
- Replacing Information Reporting system from paid supplier to free Home Office Tool - Led the end-to-end business analysis for replacing the legacy 3TC reporting system with the new Home Office tool, mapping AS-IS/TO-BE processes and streamlining reporting workflows to improve data accuracy and reduce manual effort. Defined and prioritised reporting and data requirements, created clear user stories, and supported technical teams with precise specifications. Oversaw data mapping, quality checks, and validation to ensure a reliable migration, while managing user onboarding, access, training, and ongoing support to drive adoption. Coordinated UAT, developing test scripts and validating outputs with end users, and worked closely with Home Office and IT teams to resolve issues and support configuration through to a successful go-live. Also produced clear documentation, process maps, reporting specifications, and user guidance to embed new ways of working.
- Data Archiving project, bringing data in-house from Multi Force Shared Services - Led the end-to-end delivery of a complex data-archiving project as multiple police forces transitioned from a shared services provider to a new operating model. Managed requirements gathering across Finance, Payroll, HR, ICT, and operational policing teams, ensuring all statutory and retention-policy obligations were captured. Facilitated cross-force workshops to define data needs, dependencies, and access requirements, while coordinating closely with the developer responsible for extracting, transforming, and migrating legacy data into the new archive solution. Oversaw data validation, quality checks, and reconciliation to ensure accuracy and compliance. Directed stakeholder communications, providing clear updates to senior leaders and service heads, and managed risks around data integrity, continuity, and governance. Delivered the project on time with full auditability, secure data handling, and a smooth handover to BAU and Information Governance teams.
- Moodle (Fire Training system replacement from one hosted service to another) - Led the business analysis for transitioning the Fire Service from a hosted training environment to a new hosted platform following contract expiry. Captured detailed AS-IS processes and produced a comprehensive BRD covering functional requirements, data needs, user roles, and all integration pathways. Mapped end-to-end system interactions between the training system, the iLearn package repository, and the wider Redkite competency-recording system, ensuring continuity of training delivery and accurate recording of user progress. Facilitated workshops with Training, ICT, HR, and system owners to define TO-BE processes and confirm technical and operational dependencies. Oversaw data and content migration analysis, validating iLearn packages and ensuring Redkite integrations remained stable. Supported UAT, developed test scenarios, and worked closely with technical teams to resolve issues and ensure a smooth transition. Produced clear documentation, process maps, and user guidance to embed new workflows and enable a seamless handover to BAU teams.
- Vision Upgrade, upgrading Incident Management system to a newer version - Led the business analysis for a major upgrade of the Fire Service’s Vision incident-management system, a mission-critical platform integrated with eight core systems. Produced detailed Visio integration maps to document data flows, dependencies, and operational touchpoints across all connected systems. Facilitated workshops with each system owner to capture requirements, confirm upgrade milestones, align timelines, and ensure all teams understood their interdependencies. Identified key risks, issues, and potential points of failure across integrations and data-dump pathways, working with ICT, suppliers, and operational leaders to develop mitigation strategies and maintain system stability. Ensured the upgraded system met operational needs without disrupting incident-management productivity by conducting impact assessments, coordinating cross-system testing, and validating that all integrations continued to function as expected. Delivered clear documentation, risk logs, and communication updates to keep stakeholders aligned and support a smooth, safe transition to the upgraded environment.
- Replacing paper files onto bespoke Occupational Health System - Led the Occupational Health system project in a dual Project Manager and Business Analyst capacity, overseeing the transition from paper-based records to a fully digital case-management solution. Identified and engaged key stakeholders across Occupational Health, HR, ICT, Information Governance, Commercial, and senior leadership to define scope, requirements, and future integration needs with HR systems. Produced a comprehensive BRD capturing functional requirements, workflows, data-migration needs, and long-term interoperability considerations. Directed the planning and execution of paper-file digitisation, ensuring secure handling, data quality, and compliance with retention policies. Worked closely with Commercial to develop the business case, secure budget approval, and progress procurement activities. Prepared governance papers, presented to boards, and obtained formal sign-off from the SRO and senior decision-makers. Coordinated cross-team activities, managed risks, and ensured the solution met operational needs while enabling a smooth transition to BAU.
- DDAT – Data, digital and technology
Business Analyst (Adult Social Care) – Transformation/Delivering the Unitary Programme
Northampton County Council
09.2020 - 06.2022
- Appointed as the lead Business Analyst for major Adult Social Care projects within the Unitary Programme, ensuring the service was delivered Safe and Legal for vesting day.
- Successfully supported the transition of eight councils into two Unitary authorities, contributing to complex transformation workstreams, IT system changes, and service redesign activities under tight deadlines.
- Played a key role within the new Transformation Team following the creation of the Unitary Councils, contributing to the definition of the Target Operating Model (TOM), organisational design, and delivery of aggregation and disaggregation activities across multiple governing bodies.
- Conducted extensive fact-finding, stakeholder engagement, and cross-council collaboration to support future joint working arrangements and ensure alignment with strategic objectives.
- Acquired strong working knowledge of council, HR, finance, IT, procurement and governance frameworks within Agile project environment, supporting business-as-usual and transformation initiatives.
- Delivered comprehensive AS-IS and TO-BE process mapping, using BPMN and service redesign techniques to articulate future service models. Supported IT system re-engineering, business requirements definition, budget planning, and benefits realisation activities.
- Led data-focused workstreams including data capture, gap analysis, DPIA requirements, data validation, formatting and reporting, ensuring data integrity for decision-making and system implementation.
- Supported IT implementation activities including process testing, UAT planning and execution, defect management, and securing appropriate business sign-off.
- Facilitated workshops, discovery sessions and stakeholder engagement forums, clarifying project goals and outcomes across major programmes including Safe & Legal, IT systems, prepaid cards, and Emergency Duty Team.
- Applied structured stakeholder analysis models (e.g., RACI) to manage expectations, influence decision-making, and ensure alignment across directorates.
- Managed and supported a portfolio of large, medium and small projects, working closely with Project Managers, Programme Leads and SMEs to develop business cases, options appraisals, cost-benefit analysis, risk assessments, and delivery roadmaps.
- Oversaw full project lifecycle activities, ensuring adherence to change control processes, governance checkpoints, and quality assurance standards.
- Collated and analysed qualitative and quantitative evidence-based data to inform service redesign, resource modelling, and budget allocation for the new Unitary structure.
- Demonstrated strong stakeholder management, adapting communication styles to diverse audiences, coaching and guiding stakeholders throughout the project lifecycle.
- Delivered high-quality analysis, clear documentation, and cross-functional collaboration, enabling informed decision-making at senior levels.
Support Officer - Adult Social Care Transformation/Unitary Programme
Northampton County Council
03.2019 - 09.2020
- Support in laying down the principles, process, and support in Designing what the Future Northants will look like on Vesting Day and working along the Target Operating Model (TOM).
- Knowing policies and legislations that will shape the new Unitary, whilst working closely with SROs, Directors and Leaders.
- Supporting with Workshops – Disaggregation/Aggregation, Integration with all directorates and Digital Transformation.
- Created matrix, governance schedules, and RAID logs to clearly present current and future plans for Unitary.
- Producing supporting documents, agendas to go to various boards such as: Integrations Board, Transformation Board, Design Board, Leaders Oversight Board, Joint Committee Boards, Cabinets.
- Established fit-for-purpose processes and practices across Programme team for key project processes including status reporting, planning, and change control.
- Aided Programme team in effectively utilising project management software tools like PMPoint, SharePoint, MS Project, WordPress, and Visio, promoting the benefits of project standards and influencing stakeholders to adopt disciplined project management principles.
- Applying the Prince 2 Principle within all projects and following the processes and methodological approach, agile, change Transformation environment.
- Managing small projects - Looking at milestones, risks and issues, and reporting against progress to relevant parties, budget tracking.
- Demonstrated strong organisational skills by coordinating multiple tasks in a fast-paced environment.
Senior Business Support - Adult Social Services
Milton Keynes Council
10.2018 - 03.2019
- Collaborated with social workers across adult social care to ensure compliance with changing policies.
- Supported heads of services with research, reports, project management, and business innovation initiatives.
- Restructured team to enhance efficiency and streamline processes.
- Oversaw a team of Business Support assistants by providing training and mentorship.
- Managing a team of 8 individuals, and carrying out one to ones and progression routes.
- Drive a culture of continuous improvement and process efficiency.
- Provide a proactive and “forward thinking” approach and encourage the use of technology, IT Implementation.
- Working with Finance, and being financially motivated and aware of the Councils targets, and Government news and aware of budget savings.
- Entered financial data into the ERP system for accurate record-keeping.
- Working with the decision-making panel every week, and adhering to change control process.
- Supported Heads of Service by delivering necessary assistance as the first point of contact.
Senior IT Analyst/ Senior Project Lead
Travis Perkins
06.2017 - 10.2018
- Experience of using a wide range of IT systems and of providing consultancy and support.
- Working with applications such as Active Directory, XenApp, Gam, Secure Envoy, Microsoft Excel, Tools, JIRA, SQL and many more software functions.
- KPI knowledge and SD efficiency, ability to utilize the applications for Microsoft Office, reporting and documentation.
- Continuous use of business process improvement techniques.
- Working in a mature agile environment and ways of implementing agile way of working.
- Day to day procedure included working with intensive systems research and analysis techniques.
- Conducted impact assessments for IT change requests, providing actionable recommendations.
- Developing test scripts and managing user acceptance tests including fault resolutions.
- Experience in helping staff and departments to use IT solutions.
- Experience of benefits and Quality management techniques.
- Subject Matter expert on Vodafone integration, knowledge of LAN, WAN.
- Take ownership and responsibility from start through to a successful resolution.
- Data cleansing, and interpreting data in a simpler format.
- Produced KPI reports to drive continuous improvement of IT services and service level agreements.
- Served as senior project lead during secondment, overseeing project activities and team coordination.
- Assisted directors in significant project turnover by transitioning from Oki printers to Ricoh printers across multiple sites, facilitating a shift to a paperless working environment.
- Using Change management strategy, perform risk analysis to identify and mitigate any issues that would arise.
- System testing, IT implementation, troubleshooting, training, producing training manual.
- Being a key part of the team and dealing with stakeholders.
- Following project management methodologies, policies, and project tools.
- Review project scopes, manage scope to ensure it is updated as changes occur.
- Manage project margin goals, from initial proposal creation, through project completion.
Personal Banker
Lloyds Bank
07.2015 - 06.2017
- A thorough up to date understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these, with the ability to understand and interpret financial data.
- Ensure that customer complaints are effectively resolved in accordance with agreed guidelines, measures, and FCA regulations.
- Assisted customers facing financial difficulties by providing tailored support and advice, enhancing their financial understanding.
- Being trained on AIP (Agreement in Principle), providing customers with mortgage promises and making referrals.
- Business banking knowledge, having appointments with the Business Banking clients and opening business accounts for them.
- Thrived in a busy, customer-oriented environment, effectively managing hundreds of diverse queries.
- Good attention to detail, with no room for error.
- Developed comprehensive knowledge of all departments for customer referrals, ensuring accurate guidance.
- A good understanding of the variety of products offered by digesting financial information and keeping abreast changes.
- Working closely with the mortgage team, business team, Wealth Banking team.
- Working closely with the collections team and fraud department, Financial Insurance, referring customers accordingly and supporting them.
- Using Bank databases, Microsoft 10, Excel, Cins, CRM, Multi-Channel Processes.
- Having good numerical skills.
- Participated in Digital Transformation project, training staff on new IT functions to enhance customer experience.
Customer Assistance
Homesense
05.2008 - 05.2015
Education
BSA Foundation & practical analysis certificate -
06-2026
BA (Hons) - Business Studies
The University of Northampton
05-2015
Custom
Available on request
Timeline
Onboarding Specialist
Reed
09.2023 - Current
Business Systems Analyst/Project Manager
Northamptonshire Police, Fire, Multi Force Services
07.2022 - 11.2025
Business Analyst (Adult Social Care) – Transformation/Delivering the Unitary Programme
Northampton County Council
09.2020 - 06.2022
Support Officer - Adult Social Care Transformation/Unitary Programme
Northampton County Council
03.2019 - 09.2020
Senior Business Support - Adult Social Services
Milton Keynes Council
10.2018 - 03.2019
Senior IT Analyst/ Senior Project Lead
Travis Perkins
06.2017 - 10.2018
Personal Banker
Lloyds Bank
07.2015 - 06.2017
Customer Assistance
Homesense
05.2008 - 05.2015
BSA Foundation & practical analysis certificate -
BA (Hons) - Business Studies
The University of Northampton