Farhad Nayyar

• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Assisted customers in locating specific items to boost satisfaction.
• Maintained knowledge of products and features to provide recommendations to customers.
• Followed company procedures and guidelines for smooth retail operations.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Organised displays to promote inventory and encourage customer purchases.
• Tagged products quickly and accurately with price tags and stickers.

Established the Exam Department from the ground up, creating all core systems, processes, and operational structures used across multiple regions.
Managed international exam operations across 14 countries (UK, Europe, Australia, Malaysia, Indonesia), supervising over 140 examiners across three divisions.
Developed and implemented a global student assessment and placement system, overseeing the full exam lifecycle including paper creation, execution, and results analysis.
Coordinated multinational scheduling across various time zones while strengthening leadership, communication, and organisational skills directly transferable to retail management.

• Supported team members for improved operational efficiency.
• Provided coverage during peak times to manage customer flow effectively.
• Delivered excellent customer service by answering queries and providing product information.

• Ensured visual merchandising standards with regular display updates.
• Collaborated with store manager to identify fast-selling products and restock accordingly.
• Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
• Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
• Processed online orders accurately and promptly for improved e-commerce service delivery .

• Reviewed and processed expense reports, ensuring adherence to company policies.
• Handled general ledger postings and reconciliation tasks efficiently.