Farhad Hussain
Summary
A dedicated professional with expertise in website analysis and user-friendly functionality, ensuring exceptional client communication and issue resolution. Committed to maintaining procedural standards, client confidentiality, and operational integrity while applying central banking principles and financial market dynamics. Proficient in UK business law, risk management, and compliance management, with a focus on customer satisfaction. Self-motivated and resilient, adaptable to changing environments with a strong emphasis on professional development. Aspires to leverage skills in enhancing organisational efficiency and achieving strategic goals.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work history
User Tester
Ability Net
12.2018 - 01.2025
- Collaborate on ongoing projects for financial institutions, specializing in accessibility testing for applications and websites tailored to the disabled community
- Conduct usability assessments and provide actionable feedback to enhance user experience
- Contribute insights during interviews with financial and educational entities to advocate for inclusive design practices
- Develop and implement testing methodologies to ensure compliance with accessibility standards
- Act as a liaison between developers and end-users to bridge communication gaps and facilitate product improvements.
Customer Service Officer
NatWest Bank Plc
03.2007 - 07.2017
- Delivered personalized customer service in a fast-paced retail banking environment, managing a diverse range of client needs including payments, forex orders, and account inquiries
- Executed daily administrative tasks with precision, including account maintenance, cash reconciliation, and branch operations management
- Achieved consistently high levels of customer satisfaction through effective problem-solving and empathetic communication
- Proactively identified opportunities to upsell banking products and services, exceeding sales targets and contributing to revenue growth.
Sales Assistant
Superdrug
03.2006 - 03.2007
- Provided exceptional customer service, handling inquiries, resolving issues, and processing transactions with accuracy
- Managed inventory levels and conducted regular stock audits to ensure the availability of merchandise
- Supported the pharmacy department by organizing medication displays and assisting customers with over-the-counter product recommendations
- Administered prescriptions to customers with precision and good customer service.
Education
BSc - Banking and Finance
University of East London
09.2023 - 03.2025
Receptionist, Business Administration and Customer Service NVQ L2 - undefined
Jobwise
03.2004 - 8 2004
Five GCSEs grades A-C - undefined
Stratford School
11.1998 - 5 2002
Skills
- Website analysis
- User-friendly functionality
- Client communication
- Issue resolution
- Customer satisfaction
- Procedural standards
- Client confidentiality
- Operational integrity
- Central banking principles
- Financial market dynamics
- UK business law
- Self-motivated
- Professional development
- Resilient
- Adaptable
- Risk management
- Compliance management
Custom
Please see my reference from University enclosed below, if the attachment is not showing, please contact me for references, which I am happy to supply on request.
Affiliations
- Boxing
- Reading - non-fiction and academic
- Socialising
- Wider interest in financial markets and trends
- Going to the gym
- Spending time with friends and family
- Trying new things and challenging myself
- Music for relaxation
Accomplishments
Patron’s Award winner 2024 in the category of Outstanding Adult Learner, as bestowed by HRH Princess Anne
Languages
English
Native
Bengali
Fluent
Timeline
BSc - Banking and Finance
University of East London
09.2023 - 03.2025
User Tester
Ability Net
12.2018 - 01.2025
Customer Service Officer
NatWest Bank Plc
03.2007 - 07.2017
Sales Assistant
Superdrug
03.2006 - 03.2007
Receptionist, Business Administration and Customer Service NVQ L2 - undefined
Jobwise
03.2004 - 8 2004
Five GCSEs grades A-C - undefined
Stratford School
11.1998 - 5 2002
Similar Profiles
Jillian JeanJillian Jean
Team Supervisor at NET Ministries USA & NET ScotlandTeam Supervisor at NET Ministries USA & NET Scotland
Holly SortmanHolly Sortman
Executive Assistant to the Chief Executive Officer at NET(net), Inc.Executive Assistant to the Chief Executive Officer at NET(net), Inc.
Christopher EnglandChristopher England
President at Ability Medical Supply Inc.President at Ability Medical Supply Inc.
MORUTEGI MAROPE MATHEMORUTEGI MAROPE MATHE
System Administrator | PACS Administrator | Clinical Applications Specialist – Radiology | Medical Imaging IT Specialist | UAT Tester | End-User Support Trainer at Vertice Mobile HealthSystem Administrator | PACS Administrator | Clinical Applications Specialist – Radiology | Medical Imaging IT Specialist | UAT Tester | End-User Support Trainer at Vertice Mobile Health
Aleya WightAleya Wight
User Acceptance Tester at GoeasyUser Acceptance Tester at Goeasy