FARHAAN KHAN
London,United Kingdom
Summary
Highly skilled professional specializing in Extract Transform Load (ETL), SQL Databases, and Software Engineering, showcasing exceptional analytical thinking and problem-solving capabilities.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work history
Senior Product Support Analyst
Bullhorn
London
09.2024 - 08.2025
- Executed ETL processes to transform and clean data, ensuring integrity and accuracy.
- Optimised SQL queries for enhanced database validation and performance.
- Fostered strong client relationships through open discussions regarding needs.
- Delivered technical training and support, resulting in 50% reduction in customer inquiries.
Technical Support Analyst
Bullhorn
London
04.2022 - 09.2024
- Identified operational improvement areas through comprehensive data analysis aligned with business objectives.
- Generated customised reports that provided stakeholders with clear, actionable insights.
- Optimised ETL processes to ensure adherence to data management protocols.
- Administered SQL databases, facilitating efficient data retrieval and management.
Data Analyst
Aqualibria LTD
City of Westminster
09.2021 - 02.2022
- Ensured compliance with publishing standards through meticulous formatting prior to submission.
- Enhanced software performance by modifying applications and integrating new hardware.
- Provided technical support, resolving hardware and software issues for over five end users.
- Analysed marketing strategies, incorporating new features into Zoho Analytics Software.
- Collaborated with cross-functional teams to optimise product performance and user satisfaction.
IT Operations Analyst
Influentric
London
08.2020 - 08.2021
- Provided comprehensive first and second line IT support for hardware and software across multiple operating systems.
- Managed implementations of new hardware and software, minimising operational disruption.
- Collaborated with project teams to facilitate seamless transitions into operational environments.
- Administered Active Directory for user account management, enhancing access control efficiency.
- Developed and updated IT documentation, including procedures and knowledge base articles, to improve team knowledge retention.
Education
BSc (Hons) - Computer Science (Networking)
University of Hertfordshire
09.2017 - 07.2020
BTEC Level 3 Extended Diploma - Software Development
Stanmore College
Stanmore, Harrow 09.2015 - 07.2017
GCSEs -
Canons High School
Edgware, Barnet 09.2009 - 07.2014
Skills
- Extract Transform Load (ETL)
- SQL Databases
- Technical Support
- Data Analysis
- Software Engineering
- Communication Skills
- Administration of Computer Systems
- Computer Security
- Networking Skills
- Knowledge of Mathematics
- Technical Writing Skills
- Customer Service
- Analytical Thinking
- Interpersonal Skills
- Problem Solving
- Escalation Management
Websites
LANGUAGES
English
References
References available upon request
Hobbies and Interests
Travelling, Plane Spotting
Timeline
Senior Product Support Analyst
Bullhorn
09.2024 - 08.2025
Technical Support Analyst
Bullhorn
04.2022 - 09.2024
Data Analyst
Aqualibria LTD
09.2021 - 02.2022
IT Operations Analyst
Influentric
08.2020 - 08.2021
BSc (Hons) - Computer Science (Networking)
University of Hertfordshire
09.2017 - 07.2020
BTEC Level 3 Extended Diploma - Software Development
Stanmore College
09.2015 - 07.2017
GCSEs -
Canons High School
09.2009 - 07.2014