FARHAAN KHAN
London,United Kingdom
Summary
Highly skilled professional specializing in Extract Transform Load (ETL), SQL Databases, and Software Engineering, showcasing exceptional analytical thinking and problem-solving capabilities.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work history
Senior Product Support Analyst
Bullhorn
London
09.2024 - 08.2025
- Executed ETL processes to transform and clean data, ensuring integrity and accuracy.
- Optimised SQL queries for enhanced database validation and performance.
- Fostered strong client relationships through open discussions regarding needs.
- Delivered technical training and support, resulting in 50% reduction in customer inquiries.
Technical Support Analyst
Bullhorn
London
04.2022 - 09.2024
- Identified operational improvement areas through comprehensive data analysis aligned with business objectives.
- Generated customised reports that provided stakeholders with clear, actionable insights.
- Optimised ETL processes to ensure adherence to data management protocols.
- Administered SQL databases, facilitating efficient data retrieval and management.
Data Analyst
Aqualibria LTD
City of Westminster
09.2021 - 02.2022
- Ensured compliance with publishing standards through meticulous formatting prior to submission.
- Enhanced software performance by modifying applications and integrating new hardware.
- Provided technical support, resolving hardware and software issues for over five end users.
- Analysed marketing strategies, incorporating new features into Zoho Analytics Software.
- Collaborated with cross-functional teams to optimise product performance and user satisfaction.
IT Operations Analyst
Influentric
London
08.2020 - 08.2021
- Provided comprehensive first and second line IT support for hardware and software across multiple operating systems.
- Managed implementations of new hardware and software, minimising operational disruption.
- Collaborated with project teams to facilitate seamless transitions into operational environments.
- Administered Active Directory for user account management, enhancing access control efficiency.
- Developed and updated IT documentation, including procedures and knowledge base articles, to improve team knowledge retention.
Education
BSc (Hons) - Computer Science (Networking)
University of Hertfordshire
09.2017 - 07.2020
BTEC Level 3 Extended Diploma - Software Development
Stanmore College
Stanmore, Harrow 09.2015 - 07.2017
GCSEs -
Canons High School
Edgware, Barnet 09.2009 - 07.2014
Skills
- Extract Transform Load (ETL)
- SQL Databases
- Technical Support
- Data Analysis
- Software Engineering
- Communication Skills
- Administration of Computer Systems
- Computer Security
- Networking Skills
- Knowledge of Mathematics
- Technical Writing Skills
- Customer Service
- Analytical Thinking
- Interpersonal Skills
- Problem Solving
- Escalation Management
Websites
LANGUAGES
English
References
References available upon request
Hobbies and Interests
Travelling, Plane Spotting
Timeline
Senior Product Support Analyst
Bullhorn
09.2024 - 08.2025
Technical Support Analyst
Bullhorn
04.2022 - 09.2024
Data Analyst
Aqualibria LTD
09.2021 - 02.2022
IT Operations Analyst
Influentric
08.2020 - 08.2021
BSc (Hons) - Computer Science (Networking)
University of Hertfordshire
09.2017 - 07.2020
BTEC Level 3 Extended Diploma - Software Development
Stanmore College
09.2015 - 07.2017
GCSEs -
Canons High School
09.2009 - 07.2014
Similar Profiles
Michael HoughtonMichael Houghton
Product Support Analyst at BullhornProduct Support Analyst at Bullhorn
Rob LaBarberaRob LaBarbera
Group Product Manager at BullhornGroup Product Manager at Bullhorn
William TinderWilliam Tinder
Solution Architect at BullhornSolution Architect at Bullhorn
Joanne LittleJoanne Little
Director of Curriculam at Newham College Sixth Form CentreDirector of Curriculam at Newham College Sixth Form Centre
Victoria MakindeVictoria Makinde
Volunteer Advocate at Rethink Mental IllnessVolunteer Advocate at Rethink Mental Illness