Farhaan Kapadia

As an Assistant Manager, my role involved helping the day-to-day operation of the business, delivering high levels of customer service, and effective stock control. My work included front-line customer contact and back-office administration duties, assisting to ensure smooth-running business.

Main Responsibilities:

Provide excellent customer service, answering queries, solving problems, and creating a good customer experience.

Assist with maintaining stock through coordinating, packaging, and recording up-to-date inventory.

Deal and rectify workplace issues to ensure smooth functioning and peaceful workplace.

Ensure office procedures such as VAT document maintenance, stocking records updating, and tracking company expenditure through spreadsheet.

Assist workers by allocating jobs, ensuring productivity, and exercising quality control across all areas.

Collaborate with senior management in implementing controls to improve operational effectiveness and customer satisfaction.

Skills and Competencies

Excellent customer service and communication skills.

Excellent organizational and time-management skills.

Excellent ability to manage spreadsheets, including data entry, expense management, and inventory management.

Strong problem-solving skills and the ability to work in a positive workplace environment.

High attention to detail and high attention to accuracy, especially with financial and stock-related tasks.

• Executed special requests from management such as post-renovation or move-out cleans.
• Adhered to health guidelines during waste disposal to protect public health.
• Engaged in seasonal deep-cleaning activities resulting in an improved work atmosphere.
• Performed routine inspections of premises highlighting any potential maintenance issues.

Accurately and efficiently picked and packed customer orders

Carried out regular heavy lifting (stock heavier than 15kg) following correct manual handling processes

Loaded and unloaded deliveries and organised stock into warehouse bays

Ensured workspace was kept tidy and safe, following health and safety practices

Worked to daily productivity targets all while ensuring quality control