Fardin Mahmud Alif
London,Newham
Summary
Results-driven customer service professional with 3 years of experience in delivering exceptional service and satisfaction to diverse clientele. Proven track record of resolving customer inquiries and issues, exceeding performance targets, and maintaining a strong commitment to customer-centric values. Highly adept at building rapport and trust, with a keen understanding ofcustomer needs. Seeking an opportunity to leverage my skills and contribute to the success of a dynamic customer service team.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Sumona Hospital Ltd.
Dhaka, Bangladesh
06.2021 - 06.2023
- Increased revenue by 18% and customer satisfaction by 22%
- Trained and motivated a staff of 200 members to deliver excellent customer service
- Oversaw budget planning, financial forecasting, and reporting
- Implemented new strategic plans which resulted in 35% increase in customer acquisition
- Prioritised patient safety and quality of care
- Conducted performance evaluations and provided feedback for professional growth
Business Development Manager
Sumona Hospital Ltd.
Dhaka, Bangladesh
06.2020 - 06.2021
- Increased hospital revenue by 11% alongside an increase of 15% in customer satisfaction
- Delivered excellent customer care services and resolved customer complaints in a timely manner
- Trained and motivated a staff of 20 members to deliver excellent customer service
- Assisted the General Manager with budget planning, financial forecasting, and reporting
- Implemented strategic plans with senior management, resulting in 20% increase in customer acquisition
- Collaborated with General Manager to develop cost-saving measures without compromising patient care standards
Marketing Officer
Volunteer for Bangladesh, VBD
Dhaka, Bangladesh
02.2012 - 05.2015
- Provided promotional leadership, marketing expertise and social media content development
- Implemented operational promotion through various social media and direct marketing campaigns
- Worked as a promoter organizing, planning and promoting events
- Generated budgets and presented them to the promotion team
Education
Bachelor of Arts - Business Studies
University of Wales Trinity Saint David
A-Levels - Mathematics, Further Mathematics, Physics, Chemistry
Mastermind School
BangladeshGCSEs - Mathematics, Pure Mathematics, Physics, Chemistry, Biology, English and Bengali
Matermind School
BangladeshSkills
- Excellent Communication
- Inventory Management
- Problem-Solving
- Active Listening
- Conflict Resolution
- Product Knowledge
- Multi-tasking
- Teamwork
- Time-management
- Positive attitude
- Cultural sensitivity
- Patience
Languages
English
Fluent
Bengali
Native
Hindi
Advanced
Timeline
Assistant General Manager
Sumona Hospital Ltd.
06.2021 - 06.2023
Business Development Manager
Sumona Hospital Ltd.
06.2020 - 06.2021
Marketing Officer
Volunteer for Bangladesh, VBD
02.2012 - 05.2015
Bachelor of Arts - Business Studies
University of Wales Trinity Saint David
A-Levels - Mathematics, Further Mathematics, Physics, Chemistry
Mastermind School
GCSEs - Mathematics, Pure Mathematics, Physics, Chemistry, Biology, English and Bengali
Matermind School
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