Fardeen Mahmud
Basingstoke,UK
Summary
A results-driven professional with a strong foundation in commercial and analytical thinking, adept at data-driven decision making and Excel reporting. Demonstrates expertise in KPI ownership, service quality, and stakeholder communication, ensuring operational efficiency and process improvement. Proficient in customer journey mapping within fast-paced environments, with a focus on cash handling accuracy and customer engagement. Skilled in Microsoft Office Suite, Power BI, SQL, Python, CRM & POS systems, as well as Adobe creative tools. Committed to continuous learning and regulatory compliance with experience in SAR & RF compliance testing and technical documentation. Career goals include leveraging analytical skills to enhance business performance and drive strategic initiatives.
Dedicated individual aiming to gain experience in test engineering. Knowledgeable with test planning, execution and reporting. Dedicated to using productive testing techniques to determine products and systems and meet required quality standards.
Overview
4
4
Languages
5
5
years of post-secondary education
6
6
years of professional experience
Work history
SAR Test Engineer (Intern)
UL Solutions
Basingstoke, UK
05.2026 - 07.2026
- Conducted SAR and RF compliance testing to ensure wireless devices met regulatory standards.
- Assisted engineers in troubleshooting and validating tests, contributing to successful project outcomes.
- Set up and operated laboratory testing equipment to facilitate accurate test results.
- Recording, analysing, and documenting test data accurately.
- Preparing technical reports and maintaining test records.
- Following standard test procedures and safety guidelines.
- Supporting calibration and maintenance of lab equipment.
- Assisted with regular stock checks to ensure inventory accuracy. and equipment readiness in lab.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Front of House
DECIMO (The Standard Hotel)
London
02.2026 - 05.2026
- Served customers with attentiveness and efficiency to ensure satisfaction
- Prepared fresh fruit and beverages for customer orders, enhancing drink quality and customer satisfaction.
- Opened and prepared bar for service, ensuring a welcoming atmosphere.
- Supported stock checks and replenishment to maintain service readiness and control waste effectively.
Front of House
JUJU's Bar & Stage
London
06.2024 - 02.2026
- Deliver high-quality customer experiences in a high-volume, fast-paced environment, consistently meeting service and brand standards.
- Managed customer flow, queue control and peak-time operations to enhance efficiency and customer satisfaction.
- Collaborated with bar, kitchen and floor teams to streamline operations and resolve issues promptly.
- Facilitated onboarding process for new team members and supporting new team members, contributing to smooth operational performance during live service.
- Supported stock checks and replenishment to maintain service readiness and minimise waste.
Security Officer
Black Star Security
London, UK
09.2024 - 10.2025
- Protected staff and customers by identifying and reporting potential security threats.
- Responded to emergency situations promptly, taking appropriate actions to resolve issues while minimizing disturbances.
- Maintained secure environment through regular checks and patrols of the building.
- Secured premises by monitoring entry and exit points, contributing to overall safety.
- Provided excellent customer service by maintaining a calm, professional demeanor during incidents.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
Customer Service Officer
Uber – Genex Infosys Ltd.
Dhaka, Bangladesh
09.2022 - 09.2023
- Managed 98+ customer and partner enquiries daily, resolving booking, payment and account issues while maintaining service quality targets.
- Demonstrated strong decision-making under pressure to meet response time, quality and customer satisfaction KPIs.
- Tracked KPIs and monitored performance using Excel and internal systems, identifying recurring operational issues to enhance service delivery.
- Contributed to performance tracking and reporting, providing data-driven insights to support team objectives.
- Investigated system issues within CRM platforms, escalating root causes to support process efficiency improvements.
HR & Business Development Officer
Hotel Chain Ltd.
Dhaka, Bangladesh
09.2020 - 09.2022
- Facilitated recruitment, onboarding, and initial staff training, enhancing workforce readiness and service delivery.
- Engaged with prospective clients and streamlined onboarding processes for new hotels, driving business growth and commercial expansion.
- Contributed to market analysis and business development initiatives, identifying opportunities to attract new clients and partners.
- Coordinated hospitality operations, facilitating staff communication and collaboration across departments.
- Helped improve guest-focused workflows to enhance operational efficiency and customer experience.
Education
MSc - International Business with Data Analytics
Ulster University
London, UK 05.2024 - 01.2026
BSc - Computer Science & Engineering
Daffodil International University
Dhaka, Bangladesh 12.2019 - 12.2022
Skills
- Commercial and Analytical Thinking Data-driven decision making Excel Reporting & Performance Tracking KPI Ownership & Service Quality Stakeholder Communication & Team Collaboration Process Improvement & Operational Efficiency Customer journey mapping-Making in Fast-Paced Environments Cash Handling & POS Accuracy Active ListActive listeningCustomer engagement & Prioritisationwell-being support and safety complianceaced Environment SAR & RF Compliance Testing RF Measurement Equipment Operation Technical DocumentationTechnical report writingbleshooting Laboratory Testing & Safety Procedures Laboratory Operations SupportLaboratory management
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) Power BI SQL (Basic), Python (Basic), CRM & POS Systems Adobe Illustrator, Photoshop, Premiere Pro, DAISY System, DAK
- Black box testing
- Continuous learning
- Non-Functional system analysis
- Regulatory compliance
LANGUAGES
English – Fluent
Hindi – Fluent
Urdu – Fluent
Bangla – Native
Timeline
SAR Test Engineer (Intern)
UL Solutions
05.2026 - 07.2026
Front of House
DECIMO (The Standard Hotel)
02.2026 - 05.2026
Security Officer
Black Star Security
09.2024 - 10.2025
Front of House
JUJU's Bar & Stage
06.2024 - 02.2026
MSc - International Business with Data Analytics
Ulster University
05.2024 - 01.2026
Customer Service Officer
Uber – Genex Infosys Ltd.
09.2022 - 09.2023
HR & Business Development Officer
Hotel Chain Ltd.
09.2020 - 09.2022
BSc - Computer Science & Engineering
Daffodil International University
12.2019 - 12.2022