Summary
Overview
Work history
Education
Skills
Languages
References
Volunteering
Timeline
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Mohammed Faraj Ahmed

Cambridge,Cambridgeshire

Summary

I am a hard-working individual who takes on challenging new roles, ensuring that I am harnessing interpersonal skills, collaboration and problem-solving. I am driven to deliver high-quality service and consistent results. I am also a compassionate professional with deep understanding of community engagement and conflict resolution, demonstrating strong organisational and communication skills. I have a proven ability to manage and maintain client relationships, as well as being able to repeatedly build on the relationships. I have an active enhanced DBS on the update service, as well as training in General Security Awareness (GSAT). I am a full UK driving license holder.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Airside Support

Extrastaff
Stansted Mountfitchet, Essex
08.2025 - Current
  • Facilitated smooth passenger flow through security controls by efficiently managing queues.
  • Promoted a safe environment by responding promptly to potential threats or suspicious activities.
  • Coordinated with other security officers for effective crowd control during peak hours.
  • Coordinated well with team members, resulting in smoother operations on the ground.
  • Accelerated check-in procedures by effective communication with airline staff.
  • Handled oversized and fragile items carefully; reduced instances of damage.
  • Enhanced passenger satisfaction by promptly addressing concerns and providing solutions.

Housing Officer

REED
Cambridge, Cambridgeshire
08.2025 - 09.2025
  • Enhanced tenant satisfaction by providing timely and effective resolution of housing issues.
  • Collaborated with local charities, increased support for the homeless population.
  • Created safe spaces for dialogue about sensitive topics such as addiction and domestic abuse.
  • Ensured building compliance with health and safety regulations through routine checks.
  • Completed multiple welfare checks for vulnerable individuals to ensure their safety.
  • Carried out cleaning tasks, maintaining a tidy work environment.

Housing Officer

Serco
Cambridge, Cambridgeshire
01.2025 - 07.2025
  • Conducted regular property inspections to monitor conditions, address maintenance needs, and ensure tenant adherence to agreements.
  • Coordinated repairs and maintenance activities with contractors, ensuring timely completion and high standards of work.
  • Resolved tenant complaints and disputes with professionalism, maintaining positive relationships and a customer-focused approach.
  • Implemented safeguarding measures to support vulnerable tenants, ensuring their safety and well-being.
  • Maintained accurate records of tenant interactions, property conditions, and safeguarding actions for reporting and compliance purposes.
  • Promoted adherence to health and safety regulations within properties, fostering a safe and secure living environment.
  • Provided guidance to tenants regarding their rights and responsibilities, fostering positive tenant-landlord relationships.
  • Connecting homeless individuals with resources, helping them find accommodation.

Passenger Assistant

Smart Cars UK
, Cambridgeshire
09.2022 - 08.2025
  • Performed morning and afternoon school runs for students with varying mental health issue - monitoring passenger behaviour to maintain a secure and pleasant travel environment.
  • Conducted safety checks on all passengers before commencing driving.
  • Collaborated with drivers to plan optimal routes, avoiding delays and enhancing passenger satisfaction.
  • Offered assistance to passengers with special needs, ensuring comfort and compliance with regulations.
  • Assisted passengers with boarding and alighting from vehicles, maintaining safety and efficiency
  • Dealt with challenging situations calmly, ensuring minimal disruption to services.

Education

GCSES - Politics, History & Film Studies

Chesterton Community College
Cambridge, Cambridgeshire
09.2016 - 08.2021

Psychology, Social Science and Wellbeing

Long Road Sixth Form College
Cambridge, Cambridgeshire
09.2021 - 11.2023

Skills

  • Conflict management
  • Computing abilities
  • Communication skills
  • Knowledge of Microsoft Office
  • Strategic planning
  • Tenancy management
  • Data protection act adherence
  • Substance abuse knowledge
  • Specialised care protocols

Languages

English
Native
Bengali
Native

References

References available upon request.

Volunteering

AstraZeneca (YoungMinds) - Mental Health Ambassador - 02/2023 to 08/2023

  • Volunteered with several other advocates to help raise awareness for mental health services in Cambridge and to retrieve feedback about the aforementioned services in Cambridge.
  • Met with the majority of the group in places such as Leicester to build a bond with the group and to talk about potential plans for Cambridge.
  • Speak to other pupils of schools to see how they view their school's system to tackle mental health and to develop a plan for the school to see whether it would be possible to improve their system with minimal disruption.


Youth Strike 4 Climate - Youth Eco Council Co-Chair & Communications Liaison - 03/2019 to 06/2022

  • Represented the organisation at public events, conferences, and media engagements, strengthening brand visibility and reputation.
  • Engaged in contact with notable figures for collaborative purposes and to invite said notable figures to give speeches, to show solidarity, etc.
  • Represented the organisation at the frontline of strikes, speaking to news outlets for comments which they've requested from the organisation.
  • Involved in handling the social media, posting and editing photos, videos, and stories to engage with our online presence and to announce dates for strikes.
  • Performed in events to promote awareness about climate change, re-enacted stories and narrated books in front of audiences to explain the timeline of climate change.
  • Co-chaired monthly meetings which would be focused on ways to promote awareness, to raise funds, and to organise new strike dates.
  • Working with local schools to organise dates which would allow students to go on the strike without getting into any disciplinary actions.


Ollie Feast Trust Summer Camp - 07/2019 to 07/2019

  • Represented my secondary school with 3 other classmates alongside multiple other schools in a sports camp hosted by the Ollie Feast Trust at The Leys School.
  • Learned a plethora of skills, such as canoeing, wall climbing, archery, kickboxing, and learnt aspects of leadership and teamwork through exercises such as obstacle courses, building campfires, and a blind football session with Roy Turnham.
  • Participated in many team building exercises, volunteering to guide my team in many exercises.


Timeline

Airside Support

Extrastaff
08.2025 - Current

Housing Officer

REED
08.2025 - 09.2025

Housing Officer

Serco
01.2025 - 07.2025

Passenger Assistant

Smart Cars UK
09.2022 - 08.2025

Psychology, Social Science and Wellbeing

Long Road Sixth Form College
09.2021 - 11.2023

GCSES - Politics, History & Film Studies

Chesterton Community College
09.2016 - 08.2021
Mohammed Faraj Ahmed