Farahnaz Dawood
Flat 10,388 Seven Sisters Road
Summary
Advance customer service,business communication,and hospitality management skills. Looking for a full time/part time position in an environment that offers challenges and the opportunity to help the company with both professionalism and efficiency.
Dedicated Associate with experience working in fast-paced environments with diverse groups of individuals.
Overview
21
21
years of professional experience
Work History
Freelance French Teacher
Freelancer
2024.02 - 2025.07
- Communicated with students in French to foster oral proficiency.
- Utilized various teaching strategies to accommodate diverse learning styles and needs.
- Established positive rapport with students, fostering an environment of trust and open communication.
Receptionist/Duty Manager
Premier Inn
2020.10 - 2023.12
- Greeted incoming visitors and customers with professionalism and provided knowledgeable assistance.
- Confirmed appointments and communicated effectively with clients to ensure satisfaction.
Team Associate
TKMAXX
2017.08 - 2020.07
Processed financial documents including contracts, expense reports and invoices.
Sommelier
Queen Mary 2 (ocean Liner)
2009.01 - 2014.11
- Maintained polite and professional demeanour to patrons to encourage inquiries and order placements.
Head Waitress
Disney cruise line
2004.07 - 2008.12
- Delivered exceptional service by providing timely and friendly service to every customer.
Education
Diploma of Higher Education - Science
UNIVERSITY OF MAURITIUS
Mauritius, Mauritius2008
Skills
- Team building,advanced customer service and hospitality management
Hobbies
.Reading,playing tennis and swimming
Qualification Summary
.Extensive knowledge of principles and processes for providing customer service,including customer needs assessments,meeting quality standards for service and evaluation.
.Strong communication and interpersonal skills and abilities.
Language speaking
.English
.French
.Spanish
Timeline
Freelance French Teacher
Freelancer
2024.02 - 2025.07
Receptionist/Duty Manager
Premier Inn
2020.10 - 2023.12
Team Associate
TKMAXX
2017.08 - 2020.07
Sommelier
Queen Mary 2 (ocean Liner)
2009.01 - 2014.11
Head Waitress
Disney cruise line
2004.07 - 2008.12
Diploma of Higher Education - Science
UNIVERSITY OF MAURITIUS