Summary
Overview
Work History
Education
Skills
Hobbies
Qualification Summary
Language speaking
Timeline
Generic

Farahnaz Dawood

Flat 10,388 Seven Sisters Road

Summary

Advance customer service,business communication,and hospitality management skills. Looking for a full time/part time position in an environment that offers challenges and the opportunity to help the company with both professionalism and efficiency.

Dedicated Associate with experience working in fast-paced environments with diverse groups of individuals.

Overview

21
21
years of professional experience

Work History

Freelance French Teacher

Freelancer
02.2024 - 07.2025
  • Communicated with students in French to foster oral proficiency.
  • Utilized various teaching strategies to accommodate diverse learning styles and needs.
  • Established positive rapport with students, fostering an environment of trust and open communication.

Receptionist/Duty Manager

Premier Inn
10.2020 - 12.2023
  • Greeted incoming visitors and customers with professionalism and provided knowledgeable assistance.
  • Confirmed appointments and communicated effectively with clients to ensure satisfaction.

Team Associate

TKMAXX
08.2017 - 07.2020

Processed financial documents including contracts, expense reports and invoices.

Sommelier

Queen Mary 2 (ocean Liner)
01.2009 - 11.2014
  • Maintained polite and professional demeanour to patrons to encourage inquiries and order placements.

Head Waitress

Disney cruise line
07.2004 - 12.2008
  • Delivered exceptional service by providing timely and friendly service to every customer.

Education

Diploma of Higher Education - Science

UNIVERSITY OF MAURITIUS
Mauritius, Mauritius
2008

Skills

  • Team building,advanced customer service and hospitality management

Hobbies

.Reading,playing tennis and swimming

Qualification Summary

.Extensive knowledge of principles and processes for providing customer service,including customer needs assessments,meeting quality standards for service and evaluation.

.Strong communication and interpersonal skills and abilities.

Language speaking

.English

.French

.Spanish

Timeline

Freelance French Teacher

Freelancer
02.2024 - 07.2025

Receptionist/Duty Manager

Premier Inn
10.2020 - 12.2023

Team Associate

TKMAXX
08.2017 - 07.2020

Sommelier

Queen Mary 2 (ocean Liner)
01.2009 - 11.2014

Head Waitress

Disney cruise line
07.2004 - 12.2008

Diploma of Higher Education - Science

UNIVERSITY OF MAURITIUS
Farahnaz Dawood