FARAH OOSMAN
London,England
Summary
An accomplished manager with focus on achieving company's goals and missions. Prolific in organising, prioritising and maintaining administrative procedures. Skilled at dealing with sensitive situations.Qualified Individual with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently. Detail-orientated Individual adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Tenacious professional with extensive history of supporting high-level executives and directors. Excellent in multi-tasking and meeting strict deadlines. Seeking to elevate skills and achieve growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Sales Advisor
H and M
Kingston upon Thames, Surrey
05.2023 - Current
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Fostered positive relationships with customers to enhance loyalty and retention.
Manager- Operations and Administration
Sharp Services Ltd
Hyderabad, India
03.2011 - 03.2022
- Planned and coordinated with teams on administrative procedures and devised ways to streamline processes.
- Provided useful guidance and performance appraisals to maximise efficiency.
- Recruited and trained administrative personnel, allocating responsibilities and office space.
- Kept up-to-date with all organisational changes and business developments, adjusting administrative processes to meet evolving needs.
- Forecasted expense projections to determine allocations needed for organisation.
- Monitored department workload, coordinating activities to minimise resource concerns.
Education
Bachelor In Commerce - Accounting and Computers
Villa Marie Degree College for women
HyderabadMaster of Business Administration - Business Analytics
Kingston University
Kingston upon Thames2023
Masters In Tefl/Tesol - Tesol Tefl
London College of Teachers
2021
Skills
- Microsoft Office expertise
- Payroll and budgeting
- Human resources best practices
- Confident communicator
- Event coordination
- Accurate administrative skills
- Project Manager
- Managerial aptitude
- Training programme administration
Certification
- Cambridge certified TKT
- Human Resource Management certified
- Essential Management skills certified
- Economic and International Business certified
- Marketing and Communication certified
Languages
English
Advanced
Hindi
Advanced
Timeline
Retail Sales Advisor
H and M
05.2023 - Current
Manager- Operations and Administration
Sharp Services Ltd
03.2011 - 03.2022
Bachelor In Commerce - Accounting and Computers
Villa Marie Degree College for women
Master of Business Administration - Business Analytics
Kingston University
Masters In Tefl/Tesol - Tesol Tefl
London College of Teachers
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