Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fanette Ronjat

Southampton,United Kingdom

Summary

Engaged Technical Trainer and Consultant with expertise in software training, onboarding, and client success. Skilled at simplifying complex concepts for non-technical audiences. Comfortable leading teams and supporting efficient learning in fast-paced environments to ensure high customer satisfaction.

Overview

8
8
years of professional experience
2006
2006
years of post-secondary education

Work History

Technical Trainer, Consultant

Visix
Atlanta, USA
12.2022 - 08.2024
  • Analysed current LMS and offered enhancement suggestions
  • Created tailored training and development programmes for individuals and groups
  • Developed 50+ engaging training programmes with Litmos and iSpring
  • Delivered 80+ successful training programmes to enhance client loyalty
  • Delivered daily online support for AxisTV Digital Signage system users

Team Leader

BlueLink International CZ
Prague, Czech Republic
07.2019 - 08.2022
  • Led 15-person team in surpassing KPI goals and finishing tasks
  • Managed client escalations and resolved issues to ensure high customer satisfaction
  • Mentored team members on soft skills
  • Actively engaged in selecting high-potential recruits
  • Managed eNova project, enhancing team collaboration and innovative thinking


Trainer Specialist

BlueLink International CZ
Prague, Czech Republic
03.2018 - 06.2019
  • Delivered comprehensive technical training on Amadeus program.
  • Co-designed and implemented innovative training programs resulting in a 30% reduction in training duration.
  • Coordinated induction training and onboarding procedures for seamless hiring operations.
  • Facilitated soft skills training, improving customer satisfaction by 20%.

Customer Relations Advisor

BlueLink International CZ
Prague, Czech Republic
01.2017 - 02.2018
  • Delivered outstanding customer service to elite Air France-KLM clients, achieving 95% satisfaction

Education

Internal Certification - Management Internal Training

BlueLink Int CZ
Prague / Czech Republic
09.2019 - 12.2019

Associate of Arts - Stage Acting

Cours Florent
Paris / France
09.2002 - 08.2005

A-Levels - Literature/ Economics

Cité Internationale Europole
Grenoble / France

Skills

  • Explaining technical concepts to non-technical audiences
  • Technical Training Design
  • Teamwork and collaboration
  • Analytical thinking
  • Communication skills
  • Team building
  • Knowledge of iSpring / Litmos / Amadeus / Axis TV Signage Suite / Microsoft tools / Chat GPT
  • Multilingual - French/ English
  • Employee onboarding
  • Mentoring and skill development

Languages

English
Native
French
Native

Timeline

Technical Trainer, Consultant

Visix
12.2022 - 08.2024

Internal Certification - Management Internal Training

BlueLink Int CZ
09.2019 - 12.2019

Team Leader

BlueLink International CZ
07.2019 - 08.2022

Trainer Specialist

BlueLink International CZ
03.2018 - 06.2019

Customer Relations Advisor

BlueLink International CZ
01.2017 - 02.2018

Associate of Arts - Stage Acting

Cours Florent
09.2002 - 08.2005

A-Levels - Literature/ Economics

Cité Internationale Europole

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Fanette Ronjat