Falak Mamrawala

• Handle 100+ customer interactions weekly while building rapport and resolving questions in a fast-paced setting.
• Support 15-30+ patient enquiries daily with clear, empathetic responses that guide next steps.
• Build strong patient relationships through attentive communication and consistent follow-up on enquiries.
• Apply customer relationship management to track conversations, maintain context, and support smoother service.
• Use persuasion and upselling to discuss relevant options clearly and support patient decision-making.

• Log 2-3 feedback items monthly to support clearer communication between students, staff, and representatives.
• Track 3-5 student concerns weekly and route them to the appropriate course and union contacts.
• Gather student views on course experience and present common concerns to university staff.
• Coordinate with other representatives and the Students' Union to support positive changes for course members.
• Support student elections and democratic processes through clear communication and reliable follow-up.

• Handle 30+ customer interactions daily while maintaining clear, professional communication across the sales floor.
• Drive upselling opportunities through attentive product knowledge and persuasive customer conversations.
• Coordinate team communications and customer follow-up to keep service requests moving smoothly.
• Complete administrative tasks with accurate data entry, document management, and organized recordkeeping.

• Coordinated 15 deadlines monthly across writers to keep the newspaper production schedule on track.
• Reviewed 5-10 articles weekly for accuracy, tone, and readiness before publication.
• Managed a small writing team, assigning articles and supporting timely delivery for each edition.
• Produced engaging newspaper content for a varied audience while maintaining a professional editorial standard.
• Communicated with senior staff to plan coverage, organise publication tasks, and resolve editorial questions.

• Created clear marketing visuals using Adobe Creative Suite and graphic design principles.
• Coordinated campaign materials and content calendar updates to keep projects organized and on schedule.
• Managed document filing and data entry tasks to maintain accurate records and smooth team handoffs.

• Observed 5 digital campaign assets to support marketing and media team workflows.
• Shadowed marketing and media teams at a leading London exhibitor to learn campaign development and industry communications.
• Contributed to graphic design work supporting branding and identity across digital materials.
• Assisted with social media activity by helping track engagement and maintain campaign visibility.

Media Communications scholar eager to build on higher academic skills, gain industry knowledge, and establish valuable professional connections for future client relationships. Additionally able to showcase an extensive portfolio of experience available upon request.

• Achieved A*A*A at A levels in Graphic Communications, Media Studies, and Business, gaining practical media experience through group projects like music videos and magazines. My final-year project was the rebranding of the ‘Sea Life’ brand, utilizing my creative graphic design, media development, and end-to-end project skills.
• Elected as Head of News and Media for Senior Student Leadership in my final year
• Extracurricular Activities: Photographer, editor, graphic designer
• Ranked in Top 25% of class