FALAK KOTHARI

Delivered excellent customer service by fulfilling accurate orders, attending to customer needs in a timely manner, and providing a welcoming dining environment.

Supported shift leaders with day-to-day activities, including inventory, organization of staff, and quality control, ensuring seamless service during peak hours.

Prepared food to brand standards in compliance with strict health, safety, and cleanliness guidelines.

Supported the training of new staff in processes, customer service expectations, and business excellence.

Processed POS transactions and managed cash with speed and precision, contributing to improved overall store efficiency and customer satisfaction.

• Acquired comprehensive knowledge of job roles and proactively performed business duties as required
• Engaged with clients to resolve inquiries and provide exceptional customer service, addressing their questions and concerns
• Optimised operational efficiency by managing correspondence, organising records, and maintaining a well-structured filing system
• Revamped office processes by devising and implementing a highly effective system, significantly improving document retrieval and workflow
• Facilitated seamless day-to-day operations through strategic task prioritisation, delegation, and management
• Evaluated financial data to uncover key trends, risks, and opportunities, thereby supporting decision-making and strategic development.
• Executed strategies aimed at enhancing company performance and operational efficiency.
• Supervised daily business operations to ensure consistent productivity and alignment with company objectives.
• Delivered outstanding customer service, nurturing positive client relationships and ensuring high levels of customer satisfaction