Fajer Mahmood
Pollok,Glasgow City
Summary
Experienced professional with focus on customer service leadership. Capable of enhancing team performance and customer satisfaction through strong communication skills and strategic problem-solving. Proven track record in managing teams, resolving complex issues, and implementing process improvements to drive customer loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Operations and Customer Service Manager | Remote
GoMeat Services LLC
, New Jersy, United States
11.2018 - 04.2024
- Followed policies and procedures related to application methods and quality standards at all times.
- Managed inbound call centre operations, improving efficiency.
- Participated in Quality Management and Quality Performance enhancing activities.
- Provided excellent customer service and achieved a high rate of client satisfaction and retention.
- Worked with Customer Service and Product Development departments to enhance overall customer experience.
- Assisted customers with placing orders via phone and email.
Barista
DUNKIN'
Newburgh, IN United States
06.2022 - 11.2022
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Managed high volume orders during peak hours maintaining quality of service.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Demonstrated proficiency in operating espresso machines with precision and care.
Sales supervisor - Remote
Raj Foods LLC
New Jersy, United States
05.2024 - 03.2025
- Monitored inventory levels and collaborated with purchasing department to replenish stock as needed.
- Coordinated merchandise replenishment and merchandise flow from stock room to sales floor.
- Improved accuracy with regular reconciliation of physical stock with inventory records.
- Prepared detailed reports for upper management regarding inventory status and issues, facilitated informed decision making.
- Managed warehouse space, resulted in better utilisation of storage area.
Education
Bachelor of Arts - Bachelors in Design & Fashion
IU University, Islamabad, Pakistan
Diploma of Higher Education - Graphic Design
Hunerkada Art & Design School
Islamabad PakistanSkills
- Ability to Multitask
- Communication Skills
- Leadership Skills
- Interpersonal Skills
- Highly responsible and reliable
- Sales team oversight
- Order Management
- Inventory Oversight
- CRM Zoho
- MS office
- Operations coordination
Certification
- Customer Service Training certification Udemy
- Zoho CRM
Timeline
Sales supervisor - Remote
Raj Foods LLC
05.2024 - 03.2025
Barista
DUNKIN'
06.2022 - 11.2022
Operations and Customer Service Manager | Remote
GoMeat Services LLC
11.2018 - 04.2024
Bachelor of Arts - Bachelors in Design & Fashion
IU University, Islamabad, Pakistan
Diploma of Higher Education - Graphic Design
Hunerkada Art & Design School
Similar Profiles
Jacob HernandezJacob Hernandez
Pipefitter Helper at Alliance Services of Texas, LLC / Climate Pros LLCPipefitter Helper at Alliance Services of Texas, LLC / Climate Pros LLC
Haresh HarendranHaresh Harendran
Finance Manager at Excemptional Medical Ambulance and Healthcare Services LLC and Prime Wellness Training Institute LLCFinance Manager at Excemptional Medical Ambulance and Healthcare Services LLC and Prime Wellness Training Institute LLC
Jack GordonJack Gordon
Co-Owner at TCA Services LLC-Summer Industrial Painting/Repair Services WorkCo-Owner at TCA Services LLC-Summer Industrial Painting/Repair Services Work
Klaudia OchnioKlaudia Ochnio
Support for learning worker at Glasgow City CouncilSupport for learning worker at Glasgow City Council
Conal MacDonaldConal MacDonald
Poultry gatherer at Hook 2 SistersPoultry gatherer at Hook 2 Sisters