Fajer Mahmood
Pollok,Glasgow City
Summary
Experienced professional with focus on customer service leadership. Capable of enhancing team performance and customer satisfaction through strong communication skills and strategic problem-solving. Proven track record in managing teams, resolving complex issues, and implementing process improvements to drive customer loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Operations and Customer Service Manager | Remote
GoMeat Services LLC
, New Jersy, United States
11.2018 - 04.2024
- Followed policies and procedures related to application methods and quality standards at all times.
- Managed inbound call centre operations, improving efficiency.
- Participated in Quality Management and Quality Performance enhancing activities.
- Provided excellent customer service and achieved a high rate of client satisfaction and retention.
- Worked with Customer Service and Product Development departments to enhance overall customer experience.
- Assisted customers with placing orders via phone and email.
Barista
DUNKIN'
Newburgh, IN United States
06.2022 - 11.2022
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Managed high volume orders during peak hours maintaining quality of service.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Demonstrated proficiency in operating espresso machines with precision and care.
Sales supervisor - Remote
Raj Foods LLC
New Jersy, United States
05.2024 - 03.2025
- Monitored inventory levels and collaborated with purchasing department to replenish stock as needed.
- Coordinated merchandise replenishment and merchandise flow from stock room to sales floor.
- Improved accuracy with regular reconciliation of physical stock with inventory records.
- Prepared detailed reports for upper management regarding inventory status and issues, facilitated informed decision making.
- Managed warehouse space, resulted in better utilisation of storage area.
Education
Bachelor of Arts - Bachelors in Design & Fashion
IU University, Islamabad, Pakistan
Diploma of Higher Education - Graphic Design
Hunerkada Art & Design School
Islamabad PakistanSkills
- Ability to Multitask
- Communication Skills
- Leadership Skills
- Interpersonal Skills
- Highly responsible and reliable
- Sales team oversight
- Order Management
- Inventory Oversight
- CRM Zoho
- MS office
- Operations coordination
Certification
- Customer Service Training certification Udemy
- Zoho CRM
Timeline
Sales supervisor - Remote
Raj Foods LLC
05.2024 - 03.2025
Barista
DUNKIN'
06.2022 - 11.2022
Operations and Customer Service Manager | Remote
GoMeat Services LLC
11.2018 - 04.2024
Bachelor of Arts - Bachelors in Design & Fashion
IU University, Islamabad, Pakistan
Diploma of Higher Education - Graphic Design
Hunerkada Art & Design School