Faizel Mahomed

Began working as a self-employed taxi driver, handling daily school runs as well as regular drop-offs and pick-ups.

• Followed safe driving practices for safety of all passengers.
• Selected most appropriate route, accounting for weather and road closures.
• Maintained clean, well-functioning vehicle through regular attention and care.
• Cleaned vehicle's interior and exterior to meet high presentation standards.
• Operated taxi service to take passengers around Northampton
• Customer service that is both friendly and helpful.
• Supported physically challenged customers to enter and disembark vehicle safely.
• Applied personal road knowledge and GPS application to set shortest routes.
• Communicated clearly with dispatch centre about route changes and customer issues.
• Assisted passengers with managing and securing personal belongings.
• Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
• Accepted and organised work requests using company app.
• Assessed passenger fees, collected monies and secured cash against theft.

I launched this business amidst the Covid pandemic, offering Mobile Valeting services to both commercial and domestic clients in Northampton.

• Traveled to various customers homes to valet their vehicles
• Face-to-face and telephone customer service
• Customer Retention
• Repetitive Customers
• Marketing and Advertising
• Website creation using wordpress

https://laxammobilevaletservices.wordpress.com/

I began working as a Catering Assistant, tasked with providing catering services to Mercedes employees. Subsequently, I transitioned to the Stores Department, where my responsibilities included dispatching, restocking, and managing inventory for parts in both the X1 and F1 departments.

Catering Department

• Served food and beverages to dining guests with outstanding customer service.
• Cleaned preparation areas thoroughly to avoid cross-contamination.
• Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
• Operated cash register to quickly process sales, maintaining excellent customer service levels.
• Followed checklists to keep kitchen areas clean, stocked and sanitised.
• Received and unpacked incoming deliveries, rotated existing stock and put away new items.
• Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
• Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
• Prepared service area and kitchen equipment as directed.

Stores Departments

• Received and restocked parts into the stores department
• Stock control using SAP software
• Compiling of parts for engine build for X1 and F1
• Inventory Checks
• Maintaining clean and health and safety work space within the store room
• Customer services with various departments within the company.

In this position I was responsible for PCN processing, Bus Lane ANPR reviews and customer queries.

• Responded promptly to phone and email inquiries.
• Worked with colleagues to streamline administrative processes and improve workflow.
• Handling various aspects related to Penalty Charge Notices (PCNs).
• Dealing with customer queries and complaints
• Processing PCN payments
• Use of 3sixty Digital Software
• Conducted thorough data entry tasks, maintaining accuracy in information management systems.
• Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.

In this role I provided customer assistance in relation to mortgages and member account queries.

Inbound Calls and Customer Service :

• My prime responsibility was to handle high volume incoming calls related to mortgage accounts.
• Assisting Members in various issues , such as post-completion queries, account payments , or general mortgage inquiries.
• Actively listening, empathizing, and providing helpful solutions.
• Assisting members after their mortgage has been finalized, addressing any questions or concerns they may have.
• Addressing customer and solicitor inquiries across the mortgage journey
• Maintaining in-depth knowledge of mortgage products and processes is essential.

I provided both inbound and outbound customer telephone assistance on a range of matters including order processing, technical support, general inquiries and email support.

• Order Processing and Inquiries:Daily processing of orders for OUP's products, this is online platforms, textbooks, journals, and digital resources.
  They assist customers with inquiries related to product availability, pricing, and delivery timelines.
• Product Support:When customers encounter issues with OUP materials (such as e-books, online platforms, or physical books), I would provide both technical and verbal support at the same time I would also guide users through various troubleshooting steps, such as address login problems, and resolving of access issues.
• Account Management:Managing customer accounts, ensuring accurate records and timely updates.
  handling account openings, closures, and changes (such as address updates).
• Handling Claims and Returns: processing claims and arranged replacements or refunds.
  Management of returns and exchanges.
• Customer Feedback and Satisfaction:addressing customer concerns promptly and working towards ensuring overall satisfaction.
• Collaboration with Other Departments: such as Sales, Marketing, and Editorial, to improve overall customer interaction and service.
  
  

I was responsible for contacting customers to arrange installation of chip and PIN devices along with updating customer records.

• Coordinated dispatching for field team completing installations
• Built positive customer rapport through friendly, professional communication.
• Assisted customers with varying questions using product knowledge and service expertise.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
• Maintained up-to-date client records in database systems.

In this role I was being trained to become branch manager

I was responsible for selling loans to customers in person and over the phone, as well as creating and updating customer accounts.

• Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
• Sought feedback actively and used it to improve performance.
• Identified and resolved issues using critical thinking and problem-solving skills.
• Participated in training and seminars to enhance skills and promote growth.
• Addressed incoming requests for information, inquiries, and complaints.
• Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
• Interviewed customers to assess current and projected financial positions.
• Met with applicants to collect information about personal histories, current loans and income.
• Guaranteed compliance by maintaining up-to-date knowledge of anti-money laundering and FCA regulations.
• Optimised customer service communication by maintaining accurate applicant records in company CRM.
• Analysed financial statements to identify client viability and risk.
• Educated clients on loan products available to facilitate decision-making, describing complex terms in easy-to-understand language.

In this position I was responsible for contacting existing customers to update their records and to gain new business.

• Updated office databases and records with accurate, current information.
• Corrected data entry errors to prevent duplication or data degradation.
• Recorded personal customer information within secure databases.
• Transferred data from physical copies to electronic records.

In this position I sold and supplied FMCG products by Avi, Coty, Lentheric & Yardley to retailers and wholesalers

• Managed client relationships from early stages of sales process through to post-sales
• Built long-term relationships with customers and generated referrals from existing clients.
• Achieved and exceeded sales targets in line with client growth across all products and services.
• Maintained contact with customers throughout sales and pre-delivery process.
• Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
• Established and maintained positive, profitable client relationships through superb communication.
• Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.

On visiting a customer, I would do a stock take to ensure enough stock was held in hand, as well as adding additional stock for agreed promotions

I would also ensure the stock was merchandised correctly and that all promotional material was in place to drive sales

I regularly achieved my monthly sales targets while increasing profits for my customers.

• Maintained awareness of latest industry trends, product knowledge and sales techniques.
• Devised pitches and presentations targeted to client needs for improved deal closing.
• Used management software and data analysis to forecast product demand.
• Produced sales and performance reports and delivered to senior management and stakeholders.
• Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
• Demonstrated product features and functions to engage potential customers.
• Built rapport with new and existing customers to boost client retention.
• Worked with internal and external teams to initiate marketing strategies to grow at national, regional and specific sector levels.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Placed customer orders, providing guidance on product delivery timeframes.
• Communicated with potential and existing customers in-person, over telephone and via webchat.

I was proud to work for this organisation as their sole mission was to provide accommodation, support and education for all children without parental care, as well as families at risk both in Zimbabwe and globally

I was responsible for all bookkeeping duties including, credit control, cash-book reconciliation, petty cash, and daily banking

In addition, I was responsible for providing both hardware & software IT support.

ACCOUNTS DEPARTMENT

• Posted financial data to appropriate accounts in automated accounting system.
• Updated accounts with precision and accuracy to deliver reliable bookkeeping services.
• Collected and processed payments.
• Updated records in Pastel to keep account totals correct and current.
• Checked invoices against work performed to verify accuracy ahead of payment.
• Matched purchase orders with invoices and recorded necessary information.
• Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
• Prepared and processed supplier payments to maintain supply chain activity.
• Worked under guidance of accountants to prepare financial data in correct formats.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Communicated with customers to identify and resolve outstanding payments.
• Distributed invoices, answering payee queries and communicating deadlines.
• Used sound practices in information security to protect confidential business and financial information from loss or manipulation.
• Supported staff with administrative needs for photocopying, faxing and filing.
• Organised and maintained filing systems for accessibility and orderliness.
• Responded promptly to phone and email inquiries.
• Examined, scanned and input documents in software system.

IT SUPPORT

• Installed new software for users and monitored version and patch update requirements.
• Followed technical documentation for accurate installation, maintenance and repair work.
• Answered user questions about hardware and software operation to help resolve problems.
• Prepared equipment for staff use, installing cables, operating systems, and software.
• Scanned systems, diagnosing and correcting equipment failures and performance issues.
• Completed investigations to check on reported errors, reproduce problems and trace faults.
• Tested function of peripheral equipment and completed quality repairs.
• Followed manufacturing instructions and design specifications when completing repairs.
• Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.

• In this role I was responsible for invoicing, credit notes, cash book reconciliation, petty cash, payroll, and general admin duties.
• Led and managed administrative staff to maintain smooth daily operations.
• Attended meetings and maintained files of notes taken during meetings.
• Managed and resolved employee queries and concerns to create positive workplace culture.
• Implemented and enforced robust filing systems for quick, accurate document retrieval.
• Created digital file classification system for company-wide use.

In this role I worked in two different departments, the Accounts department and E-Business,( Paynet) department, where I was responsible for ,general accounting duties and full responsibility for installation and support for electronic salary software that was supplied to both Banks and Businesses.

ACCOUNTS

• Petty cash reconciliation
• Invoicing
• Daily Banking
• Credit notes
• General Filing
• Statement Printing
• Pastel Accounting Software

E-BUSINESS (PAYNET DIVISION)

• Software Installation : Installing and configuring software related to e-business operations.
• Support : Providing technical assistance to users of the electronic salary software.
• Collaboration with Banks and Companies : Ensuring that the software worked seamlessly for mainstream banks and companies with salaried staff.
• Troubleshooting : Diagnosing and resolving any issues related to the software.