Faizan Mudassar

• Collaborated closely with team members during peak periods, successfully prioritizing duties while upholding outstanding customer care and service quality.
• Engaged with a diverse array of clients daily, tailoring my approach to various personalities and circumstances to encourage a hospitable and professional environment.
• Instructed new staff members on point-of-sale systems, order precision, and customer service protocols, helping them to operate confidently during peak hours.
• Employed a composed and encouraging approach while conducting daily staff training and conducting SOC assessments, facilitating team members' confidence development and adherence to service standards in a dynamic setting.

Organized and arranged donated stock for the retail space, making sure products were displayed clearly, accurately priced, and in satisfactory shape.

Acquired strong communication and interpersonal skills through frequent engagement with clients from diverse backgrounds.

Facilitated consumer assistance on the shop floor by locating appropriate items, addressing enquiries, and fostering an inviting shopping atmosphere.

• Developed weekly staff schedules aligned with peak evening and weekend business hours to assure satisfactory service while avoiding overstaffing during slower periods.
• Oversaw stock rotation and diligently monitored expiration dates to improve ingredient utilisation and reduce preventable waste within the store.
• Facilitated team duties during peak periods to enhance service efficiency between the kitchen and front counter, hence minimising delays and order accumulation.