Faizan Ali
Bedford,Bedford
Summary
Accomplished professional with extensive expertise in sales forecasting, inventory management, and staff training. Demonstrates a strong understanding of profit and loss, coupled with excellence in customer service and team leadership. Proven track record in recruitment and hiring, achieving sales targets, and managing staff rotas. Adept at brand promotion, quality control, stock management, and inventory control. Skilled in enhancing brand awareness through superior customer service skills and POS systems proficiency. Mastery of stock rotation, supply chain management, and cash handling proficiency ensures operational efficiency.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant general manager
Pizza Hut - Nine Food Group Ltd.
Hatfield, Hertfordshire
10.2017 - 06.2024
- Staff Management: Hiring, training, and supervising employees. Ensuring the team is motivated and providing ongoing development.
- Customer Service: Ensuring high levels of customer satisfaction through excellent service and addressing any complaints or issues.
- Sales and Profitability: Managing the store's financial performance, including meeting sales targets and controlling costs.
- Inventory Management: Overseeing stock levels, ordering supplies, and ensuring proper inventory control to minimize waste.
- Operational Standards: Ensuring compliance with company policies and health regulations, maintaining cleanliness and safety standards.
- Marketing and Promotions: Implementing local marketing initiatives and promotions to drive sales and attract customers.
- Reporting: Analyzing financial reports, sales data, and performance metrics to identify areas for improvement.
- Team Leadership: Fostering a positive work environment and encouraging teamwork to enhance productivity and employee satisfaction.
- Scheduling: Creating staff schedules to ensure adequate coverage during peak hours and managing labor costs.
- Community Engagement: Building relationships within the community and representing the brand positively.
Hertz Car Rental
Hertz
Luton, Bedfordshire
10.2015 - 08.2017
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Sales Assistant
Sadia News Agents
Luton, Bedfordshire
07.2012 - 09.2015
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalized shopping advice to enhance customer experiences.
- Utilised excellent communication skills to provide detailed product information.
Team Member
Dominos
Leyton, Waltham Forest
07.2011 - 05.2012
- Customer Service: Greet customers warmly, take orders accurately, and handle transactions efficiently. Address customer inquiries and resolve issues promptly.
- Food Preparation: Prepare and cook menu items according to Domino's standards, ensuring consistency and quality.
- Cleanliness: Maintain a clean and organized work environment, including food preparation areas, dining areas, and restrooms. Follow health and safety regulations.
Education
Higher National Diploma - Business Management
Oxford college of london
East Ham, Newham 02.2011 - 02.2012
GCSEs - Computer Science
M C HighCollege Faisalabad
Faisalabad , Pakistan 03.2008 - 03.2010
Skills
- Sales forecasting
- Inventory management
- Staff training
- Profit and loss understanding
- Customer service excellence
- Team leadership
- Product knowledge
- Recruitment and hiring
- Sales target achievement
- Staff rota arrangement
- Brand promotion
- Quality control
- Stock management
- Inventory control
- Brand awareness
- Customer service skills
- POS systems proficiency
- Stock rotation mastery
- Supply chain management
- Cash handling proficiency
Languages
English
Fluent
Hindi
Fluent
Punjabi
Fluent
Urdu
Fluent
Timeline
Restaurant general manager
Pizza Hut - Nine Food Group Ltd.
10.2017 - 06.2024
Hertz Car Rental
Hertz
10.2015 - 08.2017
Sales Assistant
Sadia News Agents
07.2012 - 09.2015
Team Member
Dominos
07.2011 - 05.2012
Higher National Diploma - Business Management
Oxford college of london
02.2011 - 02.2012
GCSEs - Computer Science
M C HighCollege Faisalabad
03.2008 - 03.2010
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