Faizaan Ahmed
Birmingham
Summary
Dynamic professional with a strong initiative and expertise in adaptable communication and conflict mediation. Proficient in statistical reporting and risk assessment procedures, with a solid foundation in hospitality practices. Committed to motivational outreach, aiming to leverage skills for impactful contributions in future roles.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
University ambassador
University of Bradford
Bradford
01.2025 - 06.2025
- Promoted diversity initiatives on campus, fostering an inclusive environment.
- Handled crises efficiently, ensuring safety and security on campus.
- Engaged visitors during open days for better audience interactions and feedback collection.
- Actively participated in promotional activities, raising awareness about the university's programmes and facilities.
- Promoted the university's reputation by organising and leading campus tours.
Sales assistant
Footasylum
Bradford, North Yorkshire
11.2024 - 01.2025
- Delivered excellent customer service in a fast-paced retail environment during the peak trading period
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Demonstrated products effectively leading to increased sales conversions.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Learnt about new products quickly, providing comprehensive guidance to customers.
Regulatory Tasks Manager
Firstsource
01.2023 - 01.2024
- Company Overview: Scottish Widows (Time limited campaign)
- .
- Maintained accurate data in the system for smooth pension administration processes.
- Ensured compliance with the Pension Regulator's guidelines for accurate record-keeping.
- Developed improved workflow processes leading to increased efficiency in pension administration tasks.
- Reviewed legal documents related to pensions, ensured compliance with industry standards.
- Handled terminations or death benefits professionally, provided support during difficult circumstances.
Customer Service Representative
Firstsource
09.2022 - 01.2024
- Company Overview: Lloyd’s Banking Group
- Ensured efficient task completion and adherence to regulations.
- Assisted customers in making informed decisions by providing detailed product information.
- Streamlined processes through efficient record-keeping.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Maintained up-to-date knowledge, resulting in effective product promotion.
Assistant Manager
Ladana Café/Sheesha Lounge
09.2020 - 09.2022
- Handled stock control duties diligently, preventing overstocking or shortages.
- Managed cash registers accurately, reducing discrepancies at end-of-day reconciliation.
- Coordinated with management on operational issues, providing solutions for better efficiency.
- Assisted in the recruitment process to build an effective workforce.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
Education
Level 3 Applied Sciences Extended Diploma -
Solihull College and University Centre
09.2020 - 07.2022
Level 3 Software Development -
QA – Skills Bootcamp
01.2023 - 10.2023
GCSEs -
Ninestiles Secondary School an Academy
09.2013 - 06.2018
Skills
- Strong initiative
- Adaptable communication
- Conflict mediation
- Statistical reporting
- Risk assessment procedures
- Hospitality practices
- Motivational outreach
Personal Information
Hobbies: In my spare time I enjoy fixing damaged cars. I like to read into economics and study, I also enjoy going on hikes or to a new city to explore which allows me to be adventurous as I’m naturally curious and then plan a day out within the new city with my friends. I also enjoy playing snooker/8ball as its quite strategic and gives me time to de-stress. I also enjoy setting myself up for challenges such as learning a new language (currently Arabic) and just exploring new fields of information or areas.
Custom
Excellent references available upon request.
Certification
- Basic Life Support (BLS)
- Manual Handling
- Safeguarding (Level 1 or 2)
- Health & Safety / Infection Control
Languages
English
Native
Urdu
Advanced
Punjabi
Intermediate
Timeline
University ambassador
University of Bradford
01.2025 - 06.2025
Sales assistant
Footasylum
11.2024 - 01.2025
Level 3 Software Development -
QA – Skills Bootcamp
01.2023 - 10.2023
Regulatory Tasks Manager
Firstsource
01.2023 - 01.2024
Customer Service Representative
Firstsource
09.2022 - 01.2024
Level 3 Applied Sciences Extended Diploma -
Solihull College and University Centre
09.2020 - 07.2022
Assistant Manager
Ladana Café/Sheesha Lounge
09.2020 - 09.2022
GCSEs -
Ninestiles Secondary School an Academy
09.2013 - 06.2018
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