Faizaan Abbas
Oxford,Oxfordshire
Summary
I am a recent graduate in Economics, Finance, and International Business from Oxford Brookes University, currently awaiting final results. I bring a strong work ethic, excellent organisational skills, and a methodical approach to tasks. With well-developed interpersonal abilities and a collaborative mindset, I thrive in team environments and contribute effectively to shared goals. I am highly motivated, adaptable, and eager to take on new challenges across diverse employment sectors.
Overview
6
6
years of professional experience
Work history
Operations Assistant/ Receptionist
David Lloyd Leisure
Oxford, Oxfordshire
08.2022 - 05.2025
- I provide exceptional customer service by assisting with membership, booking, and class enquiries, while handling cancellations and concerns with professionalism.
- I manage contractor sign-ins, ensure safety protocols are followed, and stay calm under pressure, delivering clear communication during emergencies.
- My dedication to creating a welcoming, community-focused environment was recognised with Team Member of the Month and Passion to Serve awards in September 2023.
Cricket Coach
England Cricket Board
Oxford, Oxfordshire
04.2021 - 05.2025
- As a self-employed ECB Level 2 cricket coach, I started coaching to give back to youth players and provide support and opportunities I wish I had growing up.
- I currently coach many young players and have successfully developed over 10 children so far from complete beginners to county standard within a few years, focusing on technical skills, confidence, and genuine love for cricket.
Passenger Assistant
Oxford Travel
Oxford, Oxfordshire
05.2021 - 09.2023
- Oxford Travel is a company specialising in transporting children with disabilities to and from school.
- I ensured the safety, well-being, and engagement of children in my care.
- Paid close attention to non-verbal cues to respond sensitively to individual needs.
- Consistently prioritised doing what was right over what was convenient, demonstrating integrity and a strong sense of responsibility throughout.
Customer Service Advisor
Fusion Lifestyle
Oxford, Oxfordshire
10.2021 - 06.2022
- At an ice rink dedicated to creating a warm, welcoming environment unlike any other in the country, I handled email and phone enquiries, processed bookings and payments, and provided clear information on memberships.
- Used Microsoft Outlook, Excel, and Word to support daily administrative tasks, multitasked effectively to meet deadlines, and maintained a clean, friendly atmosphere.
- Ensured a smooth check-in experience, always greeting customers with a warm and professional manner.
Customer Assistant
VUE Entertainment
Oxford, Oxfordshire
04.2019 - 03.2022
- At Vue, one of UK and Ireland’s leading cinema chains with 91 locations and a wide range of film and live event offerings, I interacted with customers daily, ensuring a clean, safe, and welcoming environment.
- Approached customers professionally to upsell products and offers, prioritising satisfaction by answering queries and providing tailored advice.
- Handled returns and disputes calmly to minimise dissatisfaction, and was consistently recognised as top performer in upselling.
Education
A Level - Maths, Economics, Sports Science
Cherwell Sixth Form
Oxford, Oxfordshire 01.2020 - 12/2020
GCSE - English, Maths
Wheatley Park School
Oxford, Oxfordshire 01.2018 - 12/2018
BSc - Economics, Finance and International Business
Oxford Brookes University
Oxford, Oxfordshire 09/2021 - 08/2025
Skills
- Problem-solving/ adaptability
- Transferrable skills
- Ethical judgement
- Financial literacy
- Economic theory
- Market insightfulness
- Monetary and Fiscal Policy Comprehension
- Supply and demand understanding
Languages
English
Proficient (C2)
Punjabi
Intermediate
Urdu
Advanced (C1)
Spanish
Elementary
Affiliations
- Sports/ Fitness
- Social Media
- Cars
References
- Jamila Abbas, Operations Manager of Elite Cars Ltd.
- Sajaad Rana, Director of Oxford Travel
- Goncalo Cerveira, Assistant General Manager of David Lloyd Leisure Oxford
Timeline
Operations Assistant/ Receptionist
David Lloyd Leisure
08.2022 - 05.2025
Customer Service Advisor
Fusion Lifestyle
10.2021 - 06.2022
Passenger Assistant
Oxford Travel
05.2021 - 09.2023
Cricket Coach
England Cricket Board
04.2021 - 05.2025
A Level - Maths, Economics, Sports Science
Cherwell Sixth Form
01.2020 - 12/2020
Customer Assistant
VUE Entertainment
04.2019 - 03.2022
GCSE - English, Maths
Wheatley Park School
01.2018 - 12/2018
BSc - Economics, Finance and International Business
Oxford Brookes University
09/2021 - 08/2025
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