Faiza Arslan
Oldham,Lancashire
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated, work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Asda stores
Oldham
06.2011 - Current
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Kept and maintained accurate filing system for preservation of office information.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Drafted documents and reports for management review.
- Established business continuity by maintaining daily cash flow log using Smart.
- Composed and submitted status reports to management.
- Facilitated smooth day-to-day operations, preparing floats for following day with accuracy.
- Registered daily transactions to balance books.
- Processed large quantities of cash, achieving zero errors.
- Maintained petty cash for anticipated needs and requirements from management.
- Executed bank deposits and filed slips.
Accounts Assistant
Eac business services
Manchester, Manchester
05.2010 - 03.2012
- Calculated bills owed by customers, prepared invoices and distributed statements.
- Totalled up revenue from different sources to create full picture of income.
- Followed bookkeeping regulations and tax legislation to maximise external compliance.
Accounts Assistant
Alpha facilities management
Nottingham, nottinghamshire
08.2008 - 03.2011
- Responded for at least 400 customer enquiries per day via phone and email.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Managed payroll by tracking employee hours and entitlements.
- Met deadlines by managing workload independently
- Managed employee records on database to maintain accuracy and updated information.
- Completed accurate payroll calculations using sage line 50.
- Generated 400 weekly paid employee wage and benefit payments via electronic transfer.
- Kept employee records complete, accurate and compliant.
- Reviewed submitted time sheets and work charts to validate payroll information .
- Created records for new starters and closed out files for terminated or resigned employees.
Education
working towards acca qualification - accountancy
Associate certified chartered accountant
09.2014 -
Skills
- Payroll administration
- Staff motivation
- Operational processes
- Professional and mature
- Office management
- Accounting support
- Dedicated team player
- Record-keeping and bookkeeping
- Customer-focused
- Multilingual
Languages
English
Fluent
Urdu
Fluent
Punjabi
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
working towards acca qualification - accountancy
Associate certified chartered accountant
09.2014 -
Administrative Assistant
Asda stores
06.2011 - Current
Accounts Assistant
Eac business services
05.2010 - 03.2012
Accounts Assistant
Alpha facilities management
08.2008 - 03.2011
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