Faiza Ansar
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
5
5
years of professional experience
Work History
Customer Relations Manager
Yorkshire Water
Bradford
04.2023 - 09.2024
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Maintained up-to-date client records in database systems.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer service assistant
Shell Fuel Station
Leeds
05.2019 - 09.2024
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Obtained feedback from customers to improve service experience.
- Advised customers on availability, pricing and location of products.
Education
University of Central Lancashire
Preston, Lancashire 09.2021 -
A-Levels -
Leeds City College
Leeds 09.2019 - 05.2021
Skills
Debit and credit card handling
Credit and cash transactions
GDPR compliance
Stock control systems
Team player
Hard-working
Night shift coverage
Sales techniques
Cash handling
Quality Control
Timeline
Customer Relations Manager
Yorkshire Water
04.2023 - 09.2024
University of Central Lancashire
09.2021 -
A-Levels -
Leeds City College
09.2019 - 05.2021
Customer service assistant
Shell Fuel Station
05.2019 - 09.2024