Summary
Overview
Work History
Education
Skills
Timeline
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Faiza Ansar

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

5
5
years of professional experience

Work History

Customer Relations Manager

Yorkshire Water
Bradford
04.2023 - 09.2024
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Maintained up-to-date client records in database systems.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Customer service assistant

Shell Fuel Station
Leeds
05.2019 - 09.2024
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Obtained feedback from customers to improve service experience.
  • Advised customers on availability, pricing and location of products.

Education

University of Central Lancashire
Preston, Lancashire
09.2021 -

A-Levels -

Leeds City College
Leeds
09.2019 - 05.2021

Skills

Debit and credit card handling

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Timeline

Customer Relations Manager

Yorkshire Water
04.2023 - 09.2024

University of Central Lancashire
09.2021 -

A-Levels -

Leeds City College
09.2019 - 05.2021

Customer service assistant

Shell Fuel Station
05.2019 - 09.2024

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Faiza Ansar