Faiz Kherkhache

• Collaborated with housekeeping staff to ensure rooms were ready upon guest arrival, improving overall stay experience.
• Enhanced guest experience by delivering professional, warm and personalised service.
• Maintained a clean and welcoming reception area to create a positive first impression.
• Ensured effective communication with guests regarding services, promotions and events for improved customer satisfaction.
• Sharpened my problem solving skills through extensive customer interactions in which I always ensure the best possible outcome for both parties

• Solved complex problems with effective teamwork and communication skills.
• Conducted in-depth market research to understand consumer behaviour.
• Developed and honed the ability to convey complex technical concepts in a clear and concise manner, as well as receiving excellent feedback on my performance
• Thrived in a collaborative team environment , contributing to group projects and fostering a positive team dynamic throughout actively listening to team members
• Completed tasks with a high degree of precision and accuracy, ensuring data integrity and reliability
• Gave me the opportunity to meet like-minded individuals, grow my skill set and ultimately learn more about myself

An IT course exhibiting the complexity of the systems used in cyber security. In a collaborative environment I was challenged in a range of timed tasks which tested my ability to uncover the intricacy of IT ensuring the use of effective communication skills to achieve success.