Faith Tifase
Sheffield,United Kingdom
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Summary
I am a resourceful and analytical executioner with about four years of experience In business operations analysis and demonstrated track record of identifying complex issues, collecting information, and developing practical solutions to problems. My strong suits are in data analysis, risk management, identifying areas for improvement, and implementing solutions to streamline operational processes. Adept at project management, with excellent communication skills and the ability to work collaboratively with cross-functional teams.
Work history
Customer Advisor
Santander
01.2023 - Current
- Monitor, analyze, and identify potential cases of card fraud to mitigate risks.
- Implement appropriate actions and assist customers in resolving fraudulent activities on their accounts.
- Maintain a high level of customer service while ensuring confidentiality.
- Provide customers with proactive information and guidance to prevent future fraud incidents.
Procurement Analyst
African Circle Pollution Management Limited
10.2021 - 08.2022
- Conducted comprehensive data analysis to optimize procurement processes and created tender evaluation criteria for assessing and selecting suppliers.
- Developed and implemented a detailed Purchase Request Tracker, resulting in a 99% reduction in request omissions.
- Delivered tactical cost savings by negotiating advantageous terms and conditions for new contracts.
- Led successful migration of SAP by Design by building a Master Data Sheet, performing data scrubbing, and optimizing the database Management Process
- Analyzed inventory usage reports to determine safety stock levels and reduced supply disruption by 65%.
- Utilized legislation knowledge in enforcing best practices and company compliance across different services.
Retail Operations Manager
CHI Limited
02.2020 - 07.2021
- Managed retail operations across thirteen locations, and led company expansion into two new locations driving revenue growth by 30% within a year.
- Implemented retail innovations, including delivery service, to enhance customer shopping experience.
- Strategically scheduled and managed about 70 staff members, maintaining high-performing business operations.
- Created and executed customer retention strategy through loyalty card programs.
- Minimized discrepancies by effectively training employees on best practices, policies and procedures.
- Analyzed financial data to track and achieve budget targets.
- Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
Product Intelligence Officer
Cornerstone Insurance Plc
07.2019 - 02.2020
- Designed and managed a Leads Database, resulting in a 45% increase in top customers' retention.
- Smoothened customer onboarding experience, providing a superior level of customer care.
- Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
- Supported the Business Strategy team with data cleansing and policy renewal activities.
- Continually updated customer databases, ensuring compliance with GDPR regulations.
- Successfully generated new business via telephone sales, achieving profit growth targets.
People Operations Associate
Independent National Electoral Commission
04.2018 - 03.2019
- Met standards set in agreed operational procedures and statutory requirements.
- Handled official documents to maintain privacy, authenticity and accuracy.
Customer Service Officer (intern
Heritage Bank Plc
06.2015 - 01.2016
- Participated in Data Scrubbing process for the customers Database, updating bio data of pre existing customers before the merger
- Responded to and summarised customer complaints and feedback.
Education
Master's degree - Big Data Analytics
Sheffield Hallam University
09.2022 - 09.2023
Master's degree - Statistics
University of Lagos
2021
Bachelor of Technology - Statistics
Ladoke Akintola University of Technology
09.2011 - 06.2016
Skills
- Process improvement strategies
- Mergers and acquisitions knowledge
- Supplier relations
- Brand management
- High-value project management
- Trend forecasting
- Dispute resolution
- Problem-solving
- Knowledge of [SQL, Python, Powerbi, SAS, SAP, Advanced Excel]
- Customer-focused
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Customer Advisor
Santander
01.2023 - Current
Master's degree - Big Data Analytics
Sheffield Hallam University
09.2022 - 09.2023
Procurement Analyst
African Circle Pollution Management Limited
10.2021 - 08.2022
Retail Operations Manager
CHI Limited
02.2020 - 07.2021
Product Intelligence Officer
Cornerstone Insurance Plc
07.2019 - 02.2020
People Operations Associate
Independent National Electoral Commission
04.2018 - 03.2019
Customer Service Officer (intern
Heritage Bank Plc
06.2015 - 01.2016
Bachelor of Technology - Statistics
Ladoke Akintola University of Technology
09.2011 - 06.2016
Master's degree - Statistics
University of Lagos
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