Faith Sumera
Caloocan City,Metro Manila
Summary
Experienced Compensation and Benefits Manager with a strong background in payroll, compensation, and benefits administration. Known for ensuring accuracy, maintaining compliance, and improving operational efficiency. Passionate about leading payroll operations, supporting employees with their concerns, and helping build fair, compliant, and scalable reward programs that support both people and business goals.
Overview
12
12
years of professional experience
Work History
Compensation and Benefits Manager
Enterprise Management Solutions Inc
02.2025 - Current
- Manage team members on a daily basis and provide support to ensure all assigned tasks are completed efficiently.
- Assist with all payroll-related concerns raised by staff, and ensure timely and accurate resolution.
- Collaborate closely with the Accounting Team and Controller on invoice generation, processing, and coordination with agencies.
- Coordinate with the payroll provider on company requirements, including adding new payroll profiles, and addressing payroll matters that need to be communicated to the CEO.
- Review invoices and timesheets for both US-based and offshore staff to ensure accuracy and compliance.
Compensation and Benefits Specialist
Enterprise Management Solutions Inc
08.2023 - 02.2025
- Generated billing reports from ICANotes to ensure accuracy in financial documentation.
- Conducted billing analysis to identify discrepancies and improve revenue tracking.
- Entered units and hours into payroll system for timely employee compensation.
- Managed timekeeping processes to enhance operational efficiency.
- Reviewed invoices for compliance with organizational standards and accuracy.
- Assisted providers with payroll inquiries through calls and emails to resolve issues promptly.
Healthcare Recruiter
ACS Pro Global Corporation
Manhattan, New York
11.2021 - 06.2023
- Sourced and recruited healthcare applicants for a staffing agency in Manhattan, New York
- Managed applications from job boards such as Indeed, ZipRecruiter, and Apploi
- Scheduled facility interviews for applicants
- Collected employee documents for profiling
- Handled employee concerns and inquiries
- Reviewed timesheets and invoices from employees
Machine Operator
Ase Chungli Inc.
Chungli
03.2016 - 04.2020
- Worked in a semiconductor company in Taiwan producing materials for mobile phones, motherboards, and computer parts
- Handled customer concerns through email, chat, and calls
- Assisted customers with product inquiries related to a major laptop brand
- Worked in both Sales and Technical Departments
- Worked in a semiconductor company in Taiwan producing materials for mobile phones, motherboards, and computer parts
Customer Service Representative
SPI Global Inc.
10.2013 - 06.2015
- Managed customer concerns via email, chat, and calls
- Provided assistance regarding product inquiries
Education
Bachelor of Science - Information Technology
AMA University
01.2013
Skills
- Payroll processing and administration
- Employee training and development
- Billing analysis and documentation
- Team management and leadership
- Appointment scheduling and coordination
- Call handling and support
- Credentialing and recruitment
- Email and chat support
Languages
English
Certification
- Certified Compensation & Benefits Professional
Timeline
Compensation and Benefits Manager
Enterprise Management Solutions Inc
02.2025 - Current
Compensation and Benefits Specialist
Enterprise Management Solutions Inc
08.2023 - 02.2025
Healthcare Recruiter
ACS Pro Global Corporation
11.2021 - 06.2023
Machine Operator
Ase Chungli Inc.
03.2016 - 04.2020
Customer Service Representative
SPI Global Inc.
10.2013 - 06.2015
Bachelor of Science - Information Technology
AMA University