Faith McIntosh
London
Summary
I am a creative and driven individual. Through working in customer service, I have developed the ability to build positive client relationships while understanding their needs. I can easily acquire new knowledge and possess excellent organisational and time management skills. Experience coping well under pressure within fast paced environments. Willingness to take on added responsibilities to meet team goals. Solid team player with outgoing, positive demeanour who is upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
Work History
Office Administrator
NHS Homerton University Hospital
08.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Customer Service Advisor
IKEA
04.2020 - 08.2023
- Managed high-volume customer queries simultaneously through effective multitasking.
- Provided quick solutions to ensure customers' satisfaction while providing detailed advice on products and service benefits.
- Supported customers with friendly, knowledgeable service and support, consistently achieving positive feedback.
- Managed new and existing customer orders and refunds.
- To address specific customer concerns, transferred calls to appropriate department or person.
- Registered and updated accurate customer information on database, following GDPR guidelines.
- Attending staff meetings in order to discuss new developments.
- Increased productivity and growth by coaching and training new team members.
Sales Advisor
B&Q
02.2019 - 03.2020
- Warmly welcomed customers to create favourable first impressions to improve in-store experiences.
- Identifying requirements of customers while establishing relationships, providing viable responses through active listening and relationship-building techniques.
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
- Utilising Point of Sale (POS) technology, payments were processed quickly and accurately while minimising customer wait times.
- Provided assistance to customers returning goods, turning refund requests into exchange opportunities to increase sales.
- Ensuring safety of both customers and coworkers in the workplace by following correct health and safety measures.
Waitress
Sweet Thursday
11.2018 - 02.2019
- Guests were greeted warmly upon arrival, creating a friendly atmosphere.
- Communicated often with kitchen and bar staff to ensure flawless front-of-house operations and minimise any possible service delays.
- Professionally and skillfully served food and beverages while maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly cleared away dirty dishes and used glasses, as well as cleaning down surfaces, to keep guest tables neat and tidy.
- Discussed menu options and nutritional concerns, took special requests, and suggested additional items to satisfy upsell targets.
- Attended tables on a frequent basis to ensure that the customer's requirements were addressed, processing extra food and drink orders promptly.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Supermarket Assistant
Waitrose & Partners
01.2018 - 11.2018
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Facilitated faster customer transactions by providing effective self-checkout assistance.
- Ensured customer satisfaction by providing a seamless checkout experience during peak business hours.
- Implemented safe and secure stock handling techniques to reduce product damage and loss.
- Shelved fresh produce and dry products with clear product stickers and accurate prices.
- Maintained flawless retail display through regular cleaning, organising, and tidying.
- Directed or guided customers to correct aisles to locate requested merchandise.
- Engaged customers in friendly discussions to provide tailored service.
Education
BA - Forensic Psychology
Kingston University London
Kingston Upon Thames, KTT2023
A-Levels - Psychology and Philosophy
City And Islington Sixth Form College
City Of London, LND2019
GCSEs -
Forest Gate Community School
London, ENG2017
Skills
- Friendly, engaging and approachable nature with good people skills
- Confident and comfortable working with members of public
- Excellent communication skills, written and verbal
- Adaptability
Timeline
Office Administrator
NHS Homerton University Hospital
08.2023 - Current
Customer Service Advisor
IKEA
04.2020 - 08.2023
Sales Advisor
B&Q
02.2019 - 03.2020
Waitress
Sweet Thursday
11.2018 - 02.2019
Supermarket Assistant
Waitrose & Partners
01.2018 - 11.2018
BA - Forensic Psychology
Kingston University London
A-Levels - Psychology and Philosophy
City And Islington Sixth Form College
GCSEs -
Forest Gate Community School
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