Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Faith Lloyd

Leicester

Summary

Accomplished professional with expertise in stakeholder management and B2B client engagement, demonstrating exceptional communication effectiveness, empathy, and multitasking proficiency. Experienced SHOUT mental health volunteer, skilled in providing crisis support, active listening, and de-escalation through confidential, text-based conversations. Adept at leveraging social media platforms and MS Office, alongside customer relationship management tools to enhance relationship development and event coordination. Proficient in SAP ERP software, data entry, and database management, with a strong focus on accurate record keeping and GDPR compliance. Committed to training, mentoring, and providing supportive environments, with a passion for making meaningful contributions in dynamic and high-pressure settings.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

BUSINESS DEVELOPMENT MANAGER, EMEA

Infinigate
Cirencester, Gloucestershire
08.2024 - 07.2025
  • Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities
  • Kept and managed records for assigned clients, serving as point of contact for account-related transactions and issues
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency
  • Attended customer onboarding meetings to understand fundamental motivations and issues and translated identified challenges into features
  • Coordinated with cross-functional teams to deliver comprehensive solutions that met client needs
  • Negotiated with suppliers and partners, securing cost-effective services and products for clients
  • Trained and mentored employees to maximise team performance
  • Delivered effective presentations to prospective clients, securing contracts

SHOUT Volunteer – Mental Health Crisis Text Line

SHOUT
Leicester
01.2025 - Current
  • Provided anonymous, empathetic support to individuals in mental health crisis via text messaging
  • Utilised active listening, de-escalation techniques, and crisis management skills to support texters in high-stress situations
  • Assessed risk levels and identified appropriate next steps, including escalating to clinical supervisors or emergency services when necessary
  • Connected individuals to relevant resources, such as helplines, support groups, or professional help, if needed
  • Completed extensive initial training in mental health, suicide prevention, and communication strategies
  • Demonstrated resilience, emotional intelligence, and self-awareness in a fast-paced, emotionally demanding role
  • Contributed to a safe and inclusive environment for individuals from diverse backgrounds
  • Respected the privacy and confidentiality of individuals at all times

JUNIPER SALES OPERATIONS EMEA

Infinigate
Cirencester, Gloucestershire
12.2022 - 08.2024
  • Supported customers and Internal Account Managers with the administration of Juniper Networks channel processes, such as deal registration, pricing submissions, order processing, quote escalations, and lead management
  • Provided end to end management of all deal registration and price support requests
  • Collaborated with Juniper Product Management and Engineers to qualify and submit working solutions
  • Worked closely with internal stakeholders such as Purchasing teams to ensure orders were processed smoothly
  • Built relationships with key customers to understand their requirements
  • Assisted Internal Account Managers and customers with queries and resolving errors made
  • Assisted in the management of CRM systems and other internal sales tools to ensure that they were up to date and accurate
  • Worked directly with Vendors to resolve customers account and pricing issues
  • Interfaced with customers, determined needs, provided recommendations and up-sold services
  • Achieved exceptional client satisfaction feedback and ratings

ACCOUNT MANAGER

Westcon Comstor
Cirencester, Gloucestershire
06.2021 - 06.2022
  • Managed a portfolio of accounts by assisting with quote requests, order processing, and general queries
  • Identified and established new customer accounts
  • Ran onboarding meetings to introduce new customers to the company and provided training on relevant systems
  • Created builds of materials for customer requirements with the assistance of Engineers
  • Facilitated training sessions to upskill junior team members
  • Participated in monthly sales meetings and forecasting meetings
  • Handled customer concerns and complaints to resolve issues and build loyalty
  • Increased client satisfaction, implementing strategic account plans to foster growth
  • Addressed account inquiries and provided updated data from CRM software
  • Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs
  • Confirmed customer orders to avoid errors through miscommunication
  • Quoted customers with accurate prices and timescales for collection or delivery

SENIOR SALES OPERATIONS

Westcon Comstor
Cirencester, Gloucestershire
05.2018 - 06.2021
  • Developed, maintained, and enhanced strong customer relations, ensuring orders were processed promptly and accurately
  • Processed B2B sales orders using SAP
  • Managed complex customer queries for improved client relationships
  • Interacted with customers through multiple communication channels
  • De-escalated aggressive behaviour using conflict management techniques
  • Utilised CRM software for streamlined customer relationship management
  • Created detailed reports of all processed orders providing transparency to higher management
  • Monitored stock availability to guarantee supplies met customer demand
  • Improved efficiency with meticulous data entry and validation tasks
  • Contributed to seamless service delivery in busy customer-facing environment
  • Delivered effective, hands-on training to new employees as well as existing employees
  • Improved order turnaround time by implementing time management strategies within the team.

Education

TQUK Level 2 Certificate - Principles of Working with and Supporting Individuals with Learning Disabilities

Leicester College
Leicester
12.2024 - 04.2025

A-Levels - Information Technology

Farmors Academy
Fairford, Gloucestershire
09.2014 - 07.2016

A-Levels - Business Studies

Farmors Academy
Fairford, Gloucestershire
09.2014 - 09.2016

Skills

  • Stakeholder management
  • Multitasking proficiency
  • Communication effectiveness
  • B2B client management
  • SAP ERP software
  • Data entry and database management
  • Social media platforms
  • MS office proficiency
  • Customer relationship management tools
  • Typing speed and accuracy
  • Training and mentoring
  • Safeguarding awareness
  • Mental health first aid principles
  • Adaptability in sensitive situations
  • Record keeping and GDPR

Accomplishments

  • Awarded Senior Sales Operations of the year within the UK team at Westcon Comstor for 2019
  • Awarded highest accuracy for order processing in the UK Sales Operations team at Westcon Comstor for 2019

Timeline

SHOUT Volunteer – Mental Health Crisis Text Line

SHOUT
01.2025 - Current

TQUK Level 2 Certificate - Principles of Working with and Supporting Individuals with Learning Disabilities

Leicester College
12.2024 - 04.2025

BUSINESS DEVELOPMENT MANAGER, EMEA

Infinigate
08.2024 - 07.2025

JUNIPER SALES OPERATIONS EMEA

Infinigate
12.2022 - 08.2024

ACCOUNT MANAGER

Westcon Comstor
06.2021 - 06.2022

SENIOR SALES OPERATIONS

Westcon Comstor
05.2018 - 06.2021

A-Levels - Information Technology

Farmors Academy
09.2014 - 07.2016

A-Levels - Business Studies

Farmors Academy
09.2014 - 09.2016

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Faith Lloyd