Faith Hill

- Process orders and returns accurately using customer service platforms and order management systems.

- Resolve a wide range of customer inquiries including product details, order status, returns, refund , deliveries and technical issues while achieving high satisfaction.

- Monitored order tracking and delivery updates, proactively notifying customers of changes or delays to maintain trust and transparency.

- Fast-paced, high-volume contact center environment, handling 90+ customer interactions daily during peak periods.

- Participated in regular team briefings and training sessions to stay updated on new products, promotions, and company policies.

-Escalated urgent or sensitive cases to appropriate departments, ensuring swift follow up and resolution.

- Committed to delivering exceptional customer service within a fast paced environment.

- Consistently exceeded sale targets while promoting a wide range of products including beauty items, fashion , home & electronics, food , jewellery etc holding strong product knowledge to engage customers And drive purchases.

- Recorded details of enquiries or complaints to maintain up to date records of customer interactions and transactions.

- Assisted in daily production tasks for luxury fragrance manufacturing.

- Kept clean working areas for safe, productive warehouse environments.

- Worked apart of a fast paced production line, continually achieving targets.

-Packaging orders with attention too detail.

- Managed daily financial transactions including cash handling, deposits, receipts.