Summary
Overview
Work history
Education
Skills
Certification
Affiliations
References
Timeline
Generic
Faith Ferris

Faith Ferris

Beccles

Summary

Training professional champions staff development by facilitating high quality sessions and workshops. Empowers all learners and responds to changing organisational needs. Evaluates and improves training plans for maximum relevancy and impact. Inspiring speaker enthusiastic about motivating professionals to pursue ongoing development. Leads sessions and coordinates training activities based on organisational needs. Approachable, encouraging and informative leader adapts to different situations and environments. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Overview

8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Learning and Development Coordinator

Local Authority Building Control (LABC)
City of London, City of London
11.2022 - 02.2024
  • Created training programmes guaranteed to achieve key organisational objectives.
  • Engaged professionals in industry-specific knowledge, techniques and methodologies.
  • Updated and modified training syllabus to stay ahead of industry developments and maintain relevancy.
  • Tracked impact of training programmes against pre-established metrics.
  • Championed goal setting and instilled culture of ongoing professional development to motivate workforce.
  • Planned training schedules, prepared materials and organised necessary cohorts and calls.
  • Collaborated with Subject Matter Experts (SME)s to refine and update training resources.
  • Organised delivery of specialised training in liaison with external service providers.
  • Facilitated high-quality workshops, meetings and demonstrations online and offline.
  • Developed soft skills by providing training in time-management, problem-solving, and effective communication with over 50 students per cohort.
  • Produced training and supportive materials tailored to organisational needs.
  • Adapted session delivery to meet specific needs of professional learners within different environments.
  • Increased accessibility to training workshops and materials by catering to specific requests on a weekly basis.

Learning Education and Development Administration Advisor

Norwich Community Health and Care Trust
Norwich, Norfolk
11.2020 - 11.2022
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Supported team by demonstrating respect and willingness to help.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Successfully delivered on tasks within tight deadlines.
  • Increased customer satisfaction by resolving issues.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Delivered tailored assistance to customers with disabilities.

Sky Advisor

Sky
Norwich, Norfolk
10.2019 - 10.2020
  • Oversaw daily operations to achieve high productivity levels.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Reviewed customer history to recommend appropriate products and services.
  • Improved efficiency and productivity by acquiring new skills.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Successfully delivered on tasks within tight deadlines.

Barista Maestro and Key Holder

Costa Coffee
01.2016 - 01.2018

Education

Higher National Diploma / Degree Law - Law

Anglia Ruskin University Cambridge
Cambridge, Cambridgeshire
09.2017 - 2020

A-Level - Law

East Norfolk Sixth Form College
Gorleston-on-Sea, Norfolk
09.2015 - 09.2017

GCSEs -

Notre Dame High School
Norwich, Norfolk
09.2012 - 2017

Skills

  • Coaching and mentoring
  • Learning management systems (LMS)
  • Confident communicator
  • Problem-solving
  • Business Development
  • Database Administration
  • Diary Management
  • Data Analysis
  • Delegating of Work
  • Strategic Development
  • Virtual Learning
  • Creativity and Innovation
  • Staff Development
  • Communication Skills
  • Project Management
  • Meeting and Training Organisation Skills

Certification

Springboard Work and Personal Development Training

Affiliations

  • Reading
  • Dog Walking
  • Philosophy - Daoism
  • Photography
  • Cooking
  • Exploring

References

References available upon request.

Timeline

Learning and Development Coordinator

Local Authority Building Control (LABC)
11.2022 - 02.2024

Learning Education and Development Administration Advisor

Norwich Community Health and Care Trust
11.2020 - 11.2022

Sky Advisor

Sky
10.2019 - 10.2020

Higher National Diploma / Degree Law - Law

Anglia Ruskin University Cambridge
09.2017 - 2020

Barista Maestro and Key Holder

Costa Coffee
01.2016 - 01.2018

A-Level - Law

East Norfolk Sixth Form College
09.2015 - 09.2017

GCSEs -

Notre Dame High School
09.2012 - 2017

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Faith Ferris