Faith Ayeni
London
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customised solutions to build loyalty.
Responsible and dedicated customer service team member with proven multitasking and organisational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Sales Assistant
New Look London
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Worked energetically to maintain efficient operations during peak trading hours.
- Received and processed product returns.
Test centre associate
London
10.2022 - Current
- Answered questions in line with strict protocols.
- check in candidates making sure their details were correct
- conducted security checks
- invigilated whilst they sat their tests
sales assistant
New
03.2019 - 09.2019
- serve customers on the till and order in items for customers
- picking up orders and working in the dressing room
- make sure shop floor was tidy at the end of shift
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Received and processed product returns.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Restaurant Assistant
Debenhams Debenhams Stores
10.2018 - 01.2019
- Improved customer experience through exceptional service.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Used kitchen equipment as instructed and to safety protocols.
- Helped chefs with requisitioning stock within budget requirements.
- Took orders and portioned food for delivery to client tables.
- Observed health and hygiene standards to minimise food contamination.
- Cleared tables to remove dirty utensils and leftover food items.
- Rotated food on workstations and in display cases, disposing of spoilt items.
Sales Advisor
Superdrug
London
11.2017 - 02.2018
- My main position as, was to serve on the tills as well helping customers in finding items that they needed/wanted.
Sales Assistant
Marks and Spencer, London
Marks and Spencer
Cardinal
07.2016 - 07.2016
- I had to greet and welcome customers by advising them and asking them if they had needed any assistance from me.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Maintained knowledge of products and features to provide recommendations to customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
Education
Christ the king
Bachelor of Arts - Primary Education
University of Greenwich
London 09.2020 - 06.2023
Skills
- Customer Service
- experience of working in GP practice as part of my placement on my Adult Nursing course -2019/2020
- Experience working with children in a school environment as a result of placement - 2022/2023
- Ability to prioritise
- Complaint resolution
- Problem-solving
Additional Information
- #readytowork , Willing to relocate: Anywhere
Languages
English
Fluent
Timeline
Test centre associate
10.2022 - Current
Bachelor of Arts - Primary Education
University of Greenwich
09.2020 - 06.2023
sales assistant
New
03.2019 - 09.2019
Restaurant Assistant
Debenhams Debenhams Stores
10.2018 - 01.2019
Sales Advisor
Superdrug
11.2017 - 02.2018
Sales Assistant
Marks and Spencer, London
Marks and Spencer
07.2016 - 07.2016
Sales Assistant
New Look London
Christ the king
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