Faith Amarachi Onwubiko

Led a large process change project for the business impacting 10 operational teams to enable Alipay on Wordplay terminals. Facilitating conversation between teams, understanding the needs of each stakeholders, highlighting pain points were key to designing an efficient solution design within the time frame allotted. This unlocked a revenue-incentive of £500,000K for the business

Led a complex project impacting 3 operational teams to accommodate high profile merchants (Travelsoft) bespoke requirements. By leveraging SME expertise, utilising design flows to aid solution design and managing stakeholder expectation through regular progress updates, i was able to design an optimal operational process to allow merchant go live on our systems hence unlocking an annual net recurring benefit of $465,000.00. I received recognition by a stakeholder for good work.

Created high quality solution design decks and supporting materials which included: Project overview, Problem statements, Identified impacted operational team, proposed solution design including supporting visio flows, Implementation and handover steps

Presented weekly updates to Senior stakeholders including VPs and Senior Directors on progressing projects. Enhanced my communication skills by providing high- level project updates in a clear and concise manner. Detailing updates and next steps

• By supporting Campaign Marketing Managers to plan, execute and measure Pan-European Customer Marketing Campaigns for the Media Solutions (Broadcast, Professional Camcorders etc) business, I improved my communication skills (verbal and written), adaptive skills dealing with various European partners
• Creating and delivering communications through digital, online, social and PR channels, and managing various customer events helped in my understanding of customer journey and customer retention
• Working with the legal team to analyse dealings with competitors and effectively analysing contracts helped my analytical and critical skills
• Managed Sony Pro Ambassadors via overseeing social media content which included various Ambassador campaigns, dealing with queries, and working on projects
• This taught me adaptability as each working and communicative style of the ambassador is different due to the cultural differences

• By setting up stalls during freshers' week and partnering with societies during events, I conducted and managed campaigns encouraging students to purchase the company's Product (magazines)
• Increase sales by promoting discounts through lecture shout outs which improve my oratory and verbal skills
• Promote the image and branding of the Economist through rewards schemes such as offering a gift to each subscriber and face to face interactions helped improved my verbal and people skills while an online presence on Instagram, Snapchat and Facebook allowed me to increase awareness within a short period of time

• Working in various helping points such as shops and tills as a venue staff
• Dealing with issues and queries of customers by either reporting relevant matters to my supervisor or offering relevant help
• This improved problem solving and negotiation skills

• Performed administrative duties such as proof-reading and analysing files and information before sending it off for bidding
• This showed analytical skills and time management as files had to be ready before bidding closing date
• Paying excellent attention to detail ensured less mistakes were made, and higher quality work was achieved
• Areas in bidding where I was unsure of encouraged research and personal development to increase knowledge

• Representing the university through word of mouth and telephone conversations has strengthened my communication skills
• Being able to highlight notable achievements, accolades, and awards to improve the universities reputation and passing this information over to potential students enabled me to be more confident
• Making telephone calls quickly and as efficiently as possible developed time management and organisational skills
• Speaking to various applicants with diverse cultural backgrounds enabled me to modify my communication style to each applicant
• This strengthened my adaptability skills and made me more flexible and sensitive to others' needs