FAISZAL ABD MUTTALIF

Key duties of a room supervisor: Distrubing cleaning tasks to housekeeping staff, ensuring all rooms are serviced according to established standards.

Inventory management: Monitoring and managing the stock of cleaning supplies and equipment, ordering replacements as needed.

Quality control: Regularly inspecting guest rooms to ensure cleanliness and quality standards are met.

Staff training: Providing training to new housekeeping staff on proper cleaning procedures and guest service protocols.

Shift scheduling: Creating employee work schedules to ensure adequate coverage throughout the day.

Guest complaint resolution: Addressing guest concerns regarding room cleanliness and taking appropriate action to rectify issues.

Maintenance coordination: Reporting and maintenance issues within guest rooms to appropriate departments.

Reporting and documentation: Maintaining records of room inspections, staff performance, and any relevant incidents.

Safety compliance: Ensuring staff follows safety procedure when handling cleaning chemicals and equipment.

Communication: Maintaining clear communication with other departments, such as front desk and maintenance, to coordinate guest requests and address and issues.

Lost and found management: Handling lost items found in guest rooms.

Special cleaning request: Coordinating deep cleaning or special room setups for specific guest needs.

• Follow up with the teams on texting every single customer inform about the sales period
• Work together with Marketing teams to ensure teams committed on scheduling 1 to 1 appointment
• Adhered to company standards operating procedures
• Ensuring store merchandise, hosting customer and make sure teams implement 5 moments connection
• Scheduling staff based on current trends to ensure full headcount is available especially during peak hours
• Follow up YTG achievement to each teams member
• What are the key metrics they need to achieve (based on their expectation at beginning year)
• Maintaining inventory control
• Ensure teams do a morning and closing stock count
• Hands on with my VM Ambassador (my team) Maintaining VM standards and by weekly do a rotation for festive season according Global standard
• My salary in Ferragamo: Basic RM6000 and Transport allowance RM500

• Company Overview: Stuart Weitzman is a Shoemaker for luxury brand with 34 years in the fashion market and presence in 128 retail stores globally
• Adhered to company standard operating procedure (SOP) ensuring store merchandise and cash were safely and professionally handled
• Recruting, training and managing staff to enforce store values and fuel company growth
• Appropriately scheduling staff based on business trends to ensure adequate staffing at all times
• Provided strong service to customers, increasing customer loyalty and ensuring high rate of repeat customers
• Creating a buzz around new product launches
• Executing monthly staff performance evaluations to make necessary improvements
• CPR (composite productivity report) Key metrics such as Conversion, Seat conversion, Average transaction, Unit per transaction, Dollar per traffic and Name capture
• Organizing highly effective marketing campaign such as on Clientele (average 60% retention rate), flyers on local malls, creating local IG page for online and promotions coupon to up-sell the customers
• Maintaining proper inventory controls
• Maintaining high evaluation scores for audits and quality control
• Ensuring and accurate brand image, maintaining visual merchandising standards, maximizing product rotation and conducting regular inventories
• Due to Pandemic Covid -19 Global direction closed all the Region Market and focus only US and China Markets only
• Stuart Weitzman is a Shoemaker for luxury brand with 34 years in the fashion market and presence in 128 retail stores globally
• My last drawn Basic Salary is RM7000, Transport allowance RM300 + commission

• Manage over 35 headcount till November 2013, before another store opening which is stand alone store Coach Men with 12 headcount
• Follow the SOP to make sure all the employees understand their roles
• Handling on HR matters like a apply leave, mc and ot
• Customer service in terms of repair and handling customers complaint
• Daily have to do recap on yesterday business to the all bosses
• By weekly basis reporting on business review for the whole week like a Metrics, Product, Nationality and Marketing Update
• Deligate the report by category/specialist to the pointed staff, to make sure their understand the business and report to myself every sunday
• Understand and minimize KPI given from the company
• Incharge Petty cash, claim
• Twice a week handling on conference call with allocation team from Shanghai to give feedback what we're facing on Merchandise, stock capacity, request saleable items
• Gained alot of training on Leadership skills, Weekly SIC meeting in Singapore, attachment for a week in Singapore store
• Win Brand Ambassador for year 2018
• Win Best Visual Merchandise and Best Conversion

• Has a senior sales associate my responsibility is taking good care all the expensive merchandise
• Have to managed all the staff especially my juniors to play their role into our customers, so that we can achieve our daily and monthly sales target
• Share to them about product knowledge that i knows
• At the same time i also doing cashiering and month end report where appointed by my superior
• Lead my junior about how to take care their own category (count stocks)
• Consolidate reports on daily sale, personal incentive, stock management
• Involved in planning for store's and staff's sale target, setting-up of new store in Pavilion and in Avenue K
• Joined year 2004 has a Sales Associate at Gucci Klcc and Gucci Avenue K
• Being promoted has a Senior Sales Associate year 2006
• Get Top Sales Person award for 3years

• Support Store Supervisor in operating activities
• Manage store in absence of supervisor
• Prepare reports including of Sales, Stock management, and month- end performance assessment reports
• Manage daily operation of store and staff