Faisal Kokate
Isleworth
Summary
Results driven professional specialising in fraud, investigations, and risk management, with extensive experience in fraud detection, internal investigations, and compliance framework enhancement. Demonstrates a proven track record of leading complex investigations into financial misconduct and developing effective fraud prevention strategies. Dedicated to utilising analytical skills to achieve career objectives and drive organisational success.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
Fraud Analyst
Sky UK Limited
London
07.2022 - 04.2025
- Employing red flag indicators and high-risk data from various systems to identify potential fraudsters effectively, and safeguard legitimate customers against financial crime.
- Collaborating with external stakeholders to share insights and resources, and actively engaging with other financial institutions regarding reports of fraudulent activity.
- Participating in initiatives aimed at enhancing processes, while providing subject matter expertise on emerging trends and customer needs.
- Conducting thorough reviews of transaction monitoring reports to detect suspicious activities. Committed to adhering to established timelines.
- Producing and delivering comprehensive reports on investigative findings, ensuring a meticulous approach to investigating suspicious activities and potential fraud.
Leader and Regional Fraud Champion
Virgin Media O2
London
03.2007 - 06.2022
- Regional Compliance and Investigation Lead: Tasked with proposing initiatives to enhance health and safety measures, and ensure compliance with FCA processes in accordance with company guidelines. The role involved supporting leaders with compliance and conduct-related issues, taking ownership of investigations, and coordinating with the case management team. The position also required leading investigations and taking appropriate actions based on findings, in consultation with the internal HR or case management teams.
- Regional Fraud Champion: Responsible for the evaluation and analysis of monthly fraud data within the region. The role entailed the development and implementation of a comprehensive plan aimed at minimising losses, and providing updates to teams regarding the latest trends and activities related to fraud. Additionally, collaboration with the Loss Prevention Manager was essential to support leaders and team members in fostering awareness, and addressing fraudulent activities effectively.
- Project with the Risk Management Team: Engaged in the analysis of risk data and the provision of insights to the Risk Manager, resulting in the creation of a Risk Heat Map. This project also facilitated the Risk Team in developing innovative methods for obtaining updates from risk owners, thereby enhancing the overall risk management process.
- Regional Stock Controller: Ensured stock management was up to date in every store, and liaised with the supply chain on stocking issues. Tracked monthly and quarterly stock counts and analysed reports to help the team create a plan to minimise future losses.
- Store management: Recruiting, training, and supporting candidates in their career progression while ensuring high standards on KPIs and fostering a strong compliance culture. Applied tailored coaching methods to maximize team impact and productivity.
Process trainer
Three Global Services
Mumbai
09.2004 - 12.2005
- Develop training modules for onboarding new team members, maintain team data, and communicate team status.
- Identify training needs, and provide feedback to enhance employee performance.
- Demonstrate commitment to continuous improvement by streamlining processes and reducing resource waste.
- Promote a safe working environment by adhering to regulatory standards and guidelines.
- Strengthen team dynamics through team-building activities.
- Stay updated on industry trends to refine processes and improve operational effectiveness.
Education
Post-Graduation Diploma - International Business and Management
West London College
London 09.2006 - 04.2008
Bachelor of Management Studies -
Mumbai University
Mumbai 07.2002 - 10.2005
Higher Secondary - Commerce Stream
Mumbai University
Mumbai 07.2000 - 07.2002
Skills
- Communication
- Investigation Specialist
- Collaboration
- Leadership
- Time Management
- Problem Solving
- Relationship-building
- Strong Analytical Thinking
- Investigative reporting
- Case Management
- Evidence Evaluation
Accomplishments
- Leader of the year award in 2015, when successfully guided a team of professionals to exceed deliverables and client expectations
- Facilitated interdepartmental collaboration that led to enhanced operational efficiency and improved outcomes.
- Reduced regional fraud losses by 2.1% through targeted prevention initiatives.
- Conducted training sessions, leading to a 30% increase in team efficiency.
Languages
English
Fluent
Urdu
Native
Hindi
Native
Timeline
Fraud Analyst
Sky UK Limited
07.2022 - 04.2025
Leader and Regional Fraud Champion
Virgin Media O2
03.2007 - 06.2022
Post-Graduation Diploma - International Business and Management
West London College
09.2006 - 04.2008
Process trainer
Three Global Services
09.2004 - 12.2005
Bachelor of Management Studies -
Mumbai University
07.2002 - 10.2005
Higher Secondary - Commerce Stream
Mumbai University
07.2000 - 07.2002
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