FAISAL KAMRAN
Global IT solution Ltd
Bradford
11
years of professional experience
6
years of post-secondary education
1
Certification
1
Language
Detail-oriented professional skilled in Microsoft Office applications and data security. Experienced in data encryption, security auditing, incident response, risk assessment, firewall management, and malware analysis. Committed to advancing organisational security measures while seeking opportunities for growth in cybersecurity.
Work history
IT help desk agent
6 Years 5 MonthsHandle 1st line IT support for users via phone, email, Teams, portal.
- Log, categorise, prioritise, and manage incidents and service requests in ITSM.
- Troubleshoot hardware, software, network, and account issues within agreed service levels.
IT Support Operator
2 Years 2 Months- Provided 1st-line support through phone, email, chat, and remote tools.
- Diagnosed and resolved hardware, software, network, printer, and connectivity issues.
- Logged, prioritised, updated, and closed incidents using IT ticketing systems.
- Supported Windows 10 and 11, Microsoft 365, Outlook, Teams, and business apps.
- Assisted users with password resets, access permissions, and basic Active Directory tasks.
- Installed, configured, and maintained laptops, desktops, monitors, printers, and other IT equipment.
- Used remote desktop tools to troubleshoot and resolve user issues efficiently.
- Escalated complex technical problems to 2nd- and 3rd-line support when needed.
- Followed ITIL procedures and worked within agreed service level agreements (SLAs).
- Provided clear technical guidance and excellent customer service to users.
- Assisted with new-user setup, onboarding, software installation, and equipment deployment.
- Maintained accurate ticket notes, troubleshooting records, and IT documentation.
- Identified recurring technical issues and contributed to improving support processes.
- Maintained awareness of IT security policies and handled company systems securely.
IT Help Desk Operator
2 Years 6 Months- Managed local networks and provided technical support
- Presented a professional and friendly first impression to visitors and clients
- Managed incoming phone calls and mail
- Organised stationery orders and liaised with suppliers
- Handled cash and managed the whole shop
- Achievements and responsibilities:
- Manage local Networks and technical support.
- Presenting a professional and friendly first impression of the firm to all visitors and clients
- Managing incoming phone calls and mail
- Organising stationery orders and liaising with suppliers to meet business requests.
- Cash Handling& Manage Whole Shop
Skills
Communication skills
First aid qualified
Access
Excel
Word
PowerPoint
Fully qualified first aider
Data Encryption
Security Auditing
Incident Response
Risk Assessment
Firewall Management
Malware Analysis
Education
Postgraduate Diploma - Computer Science
Bachelor of Science - Computer Sciences
- Intermediate with Science
Personal Information
Title: Cyber security highly organised and efficient individual
Certification
- Azure-900 Fundamentals, Microsoft
- Sep 2025, LEVEL 3 CYBER SECURITY, UK NCFE LEVEL 3
- Jan 2024 – Apr 2024, Professional Hardware Diploma A+, Super Tech Institute of Computer Sciences, Islamabad, Pakistan
- Jan 2002 – Jun 2002, Certificate in OOP (Java), NISTE (Ministry of Education), Islamabad, Pakistan
- Jul 2001 – Sep 2001, Certificate in OOP(C++), Skill Development council, Islamabad, Pakistan
- Apr 2001 – Jun 2001
LANGUAGES
English — Fluent
REFERENCES
References are available upon request.
HOBBIES & INTERESTS
Reading computer books., Swimming and hiking, Gym classes
Custom
References available upon request.
Timeline
IT help desk agent
Global IT solution Ltd
04.2020 - CurrentRead More
IT Support Operator
Home Electrical repair
01.2018 - 03.2020Read More
IT Help Desk Operator
Call Net Internet solution
06.2015 - 12.2017Read More
Moresoft It Institute
Postgraduate Diploma from Computer Science
10.2003 - 03.2004Read More
Petroman University of computer science
Bachelor of Science from Computer Sciences
04.2000 - 06.2003Read More
Federal Board
from Intermediate with Science
01.1997 - 07.1999Read More